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- The role is responsible for managing customer queries and operations.
- This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.
- Responsibilities Taking ownership of customer issues reported, solving their problems through by providing resolution.
- Researching, diagnosing, troubleshooting, identifying solutions to resolve system/application issues.
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams Ensure SLA are achieved & work proactively to maintain the same.
- Desired Skill sets Demonstration of problem-solving skills Prior experience of providing customer service support in fast paced, high availability, 24X7 environments.
- Maintain awareness of latest technologies in the domain
Key Skills
Ranked by relevance
high availability
sla
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- Posted
- Oct 31, 2025
- Type
- Full-time
- Level
- Entry
- Location
- Pune
- Company
- Tata Communications
Industries
Telecommunications
Categories
Engineering
Related Jobs
3 roles aligned with this opportunity
View Job Details
Related
Network Interconnect and Firewall Specialist
2026-05-27
Full-time
Not Applicable
United Kingdom
Telecommunications
Engineering
View Job Details
Related
Lead Datacenter Network Engineer
2026-05-19
Full-time
Mid-Senior
Sweden
Computer
Engineering
View Job Details
Related
Software Engineering Professional
2026-05-27
Full-time
Not Applicable
United Kingdom
Telecommunications
Engineering