Network Engineer
Tata CommunicationsIndia1 day ago
Full-timeEngineering
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- The role is responsible for managing customer queries and operations.
- This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.
- Responsibilities Taking ownership of customer issues reported, solving their problems through by providing resolution.
- Researching, diagnosing, troubleshooting, identifying solutions to resolve system/application issues.
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams Ensure SLA are achieved & work proactively to maintain the same.
- Desired Skill sets Demonstration of problem-solving skills Prior experience of providing customer service support in fast paced, high availability, 24X7 environments.
- Maintain awareness of latest technologies in the domain
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