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Responsibilities
- Provide timely support for desktop and laptop-related issues.
- Monitor network and system performance using Zabbix or similar monitoring tools, and escalate issues when required.
- Deliver remote technical support to internal users and resolve incidents effectively.
- Maintain clear and professional communication with users and technical teams.
- Assist in the maintenance and troubleshooting of servers, switches, and firewalls.
- Hands-on experience with desktops, laptops, and servers.
- Familiarity with switches and firewalls.
- Proficiency in Zabbix or similar monitoring tools.
- Strong troubleshooting ability and excellent communication skills.
Key Skills
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