IT Helpdesk Engineer (Junior)

• Permanent role
• 4-5 days on site in Dublin
• Level 1 going to Level 2

Key Responsibilities

• Manage and maintain IT infrastructure across Azure and hosted environments

• Support cloud migration projects and deployment of new IT systems and applications

• Oversee system security, including firewalls, antivirus, and data backup/recovery

• Manage patching, updates, and vulnerability remediation

• Provide end-user support for hardware, software, and network issues

• Handle user account management - onboarding, offboarding, and access control

• Monitor systems, review logs, and respond to alerts

• Assist in testing and implementation of new technologies and services
  
  

• 1+ year as an IT Engineer or Helpdesk Engineer

• Knowledge of Microsoft technologies - Azure, Microsoft 365, Intune, Defender for Endpoint

• Familiarity with Windows Server, Active Directory, Group Policy, DNS/DHCP, and PowerShell are a plus

• Good troubleshooting, problem-solving, and communication skills

• Understanding of cybersecurity best practices

• Ability to prioritise tasks, manage small projects, and adapt to change

• A collaborative team player with attention to detail