Levante Holding
Helpdesk Technician
Levante HoldingQatar15 hours ago
Full-timeRemote FriendlyInformation Technology
The Helpdesk Technician is responsible for providing technical support and assistance to employees regarding hardware, software, and network-related issues. The role ensures smooth IT operations and prompt resolution of user problems.


Key Responsibilities:


  • Provide first-level technical support to users via phone, email, or in person.

  • Troubleshoot and resolve issues related to desktops, laptops, printers, and other peripherals.

  • Install, configure, and maintain computer systems, software, and applications.

  • Manage user accounts, passwords, and access rights in Active Directory and other systems.

  • Support network connectivity issues including LAN, Wi-Fi, and VPN.

  • Log and track all service requests through the helpdesk ticketing system.

  • Escalate unresolved issues to higher-level IT support or vendors as necessary.

  • Assist in IT asset inventory management and documentation.

  • Perform regular maintenance, updates, and backups as per IT policy.

  • Provide basic user training on software applications and IT best practices.




Requirements


Qualifications & Skills:


  • Diploma or Bachelor’s degree in Information Technology, Computer Science, or related field.

  • 2–4 years of experience in IT helpdesk or technical support role.

  • Strong knowledge of Windows OS, MS Office applications, and basic networking.

  • Experience with Active Directory, Office 365, and remote support tools.

  • Excellent problem-solving and communication skills.

  • Ability to prioritize tasks and work under minimal supervision.

  • Customer-focused attitude and team-oriented approach.


Preferred Certifications (optional):


  • CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST).

Key Skills

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