HR Coordinator/Advisor US/LATAM- Benefits Specialist/Offboarding Specialist

Please submit your resume in English

Operating as part of a Global Centralized HR Support Center in the Global People Services (GPS) Team, the HR Shared Services Coordinator/Advisor is responsible for providing Human Resources administrative and staff support for Global HR, employees, and managers. The HR Shared Services Coordinator/Advisor's primary responsibility is processing HR transactions including direct client interface as well as research, analysis, report preparation, interacting with employees and managers on a variety of HR issues, training and advising on policies and procedures, processing terminations, and preparing letters and company documents. Fast pace, heavy workload, changing priorities, demanding clients are part of the environment. Work is generally of a critical, time-sensitive or confidential nature. The HR Services Coordinator/Advisor will work in varying shifts allowing for support coverage during core business hours for their respective region.

The Role

The HR Shared Services Coordinator/Advisor will focus on handling advanced HR inquiries, transactions, and issues. This role will ensure accurate and compliant HR processes, while identifying and recommending process improvements for efficiency.

We are looking for candidates with experience in one of the following areas:

Benefits Focus:

• Handle LATAM-specific HR transactions, particularly related to employee benefits, ensuring proper documentation and adherence to local labor laws and company policies.
• Handle US-specific HR transactions, particularly related to employee benefits, ensuring proper documentation and adherence to federal, state, and company policies.
• Ensure compliance with LATAM labor laws (e.g., social security, paid leave) and US labor laws (e.g., FMLA, COBRA) and internal company standards.
• Act as a subject matter expert for employee benefits inquiries, including health insurance, food vouchers, transportation subsidies, additional leave entitlements, 401k plans, disability, and more.
• Collaborate with external vendors and the internal Benefits team to manage employee benefits enrollments, claims, and disputes.
• Continuously evaluate HR processes and HR transactions to identify inefficiencies and recommend improvements.
• Assist with streamlining workflows, automating routine tasks, and improving the overall employee experience.
• Provide feedback on process changes that enhance HR service delivery and ensure compliance.

Offboarding Focus:

• Process and prepare termination paperwork including voluntary, involuntary, and settlement agreements where applicable, and conduct exit interviews with terminating employees.
• Manage and oversee the offboarding process, ensuring a smooth and compliant transition for departing employees.
• Process day-to-day HR transactions through the ticketing system/internal case management tool (ServiceNow); ensuring that all HR-critical administrative transactions are accurate and handled in a timely and compliant manner.
• Respond to HR inquiries from employees and managers as per the defined guidelines through the case management system.
• Submit change of status changes and letters, and all required internal documentation related to such actions.
• Assist HR with manager follow-up on various employee and organizational needs.
• Prepare reports as requested based on specific HR data
• Assist with special HR projects – which can include planning, design, communication, and training and/or implementation logistics.

What we expect

• 2+ years of experience in an HR support role, preferably in a shared services environment, supporting multiple countries including the USA.
• Advanced English.
• Must be highly proficient in Word, Excel, and PowerPoint and able to research, compile, and clearly present information and data.
• Experience with Oracle, ServiceNow, or similar ticketing systems is strongly preferred.
• Attention to detail and strong organizational skills.
• Excellent customer service skills.
• Excellent critical thinking/problem-solving skills.
• Excellent verbal and written communication skills.
• Experience working in a fast-paced, professional, global business environment is a plus.
• Must be self-motivated, demonstrate initiative, and able to work independently on a virtual team.
• Must be able to prioritize, deliver on deadlines, problem-solve, and multi-task.
• Ability to learn and apply quickly, as well as to dispense/share knowledge in a team environment.
• Must be able to work flexible work hours or shifts.
• Bachelor's degree in a business-related discipline desired.