WHO ARE WE?

Over the past 16 years, Afiniti's patented technology has paired customers and contact centre agents in real-time based on how well they are likely to interact, leading to better experiences across the entire customer journey. As our products evolve, it is our mission to retain and grow revenue by creating repeatable AI-driven solutions that transition from high-touch managed services to product-led growth.

Afiniti operates throughout the world and has driven billions of dollars of precisely measurable AI value for our telecommunications, banking, insurance, healthcare, and travel customers. To learn more, visit www.afiniti.com.

Our vision

Afiniti’s vision is to lead the contact centre industry by delivering innovative AI solutions that uniquely enhance customer lifetime value and operational efficiency, earning us the trust of leading consumer companies worldwide.

Our Ways of Working

At Afiniti, how we work is just as important as what we achieve. Our Ways of Working are ten guiding principles that define the standards and behaviors we hold ourselves accountable to every day. They push us to act with urgency and discipline, to innovate with data and facts, and to always see our work through the eyes of our clients. These principles are not abstract values - they are actionable commitments that shape daily decisions, strengthen collaboration, and ensure we deliver outcomes that matter.

Together, they encourage us to be intentional in how we prioritize and execute, to confront challenges and conversations directly, and to embrace the richness of our global community with respect and openness. They remind us to celebrate excellence, show kindness, and assume good intentions in every interaction. By living these principles consistently, we build the culture we aspire to - one that is ambitious, respectful, and relentlessly focused on creating meaningful impact for our clients and each other.

THE ROLE

Vice President, Sales & Client Services Europe

Reporting to: Chief Growth Officer

LOCATION

Ireland

Work Environment: Remote, with occasional travel to client locations

ABOUT THE ROLE

The Vice President of Sales & Account Management (Europe) leads Afiniti’s commercial expansion strategy across Europe. Reporting to the Chief Growth Officer, this role focuses on driving new business acquisition, deepening strategic client relationships, and retaining existing account revenue while finding opportunities for expansion. Operating at the intersection of client engagement, strategic sales, and data-driven performance, this leader ensures Afiniti’s AI solutions deliver measurable impact for clients while scaling the European footprint.

What will be your key deliverables

Leadership & Strategy

• Develop and execute a revenue growth strategy for Europe, balancing new client acquisition with account expansion. This expectation comes with a dual lens focused on growth of the legacy behavioral pairing product while also building a path to launch our new agentic product solutions.
• Partner with the Chief Growth Officer and executive leadership to align go-to-market objectives with global revenue goals.
• Lead, mentor, and grow a high-performing sales and account management team across Europe.
• Build a culture of client-centricity, performance excellence, and disciplined execution.
• Translate market intelligence into actionable commercial strategies and client solutions.

Sales & Revenue Growth

• Drive the full sales cycle from prospecting and proposal through negotiation and close, ensuring measurable ROI for clients. Find opportunities to improve lead generation capabilities while reducing the sales cycle timeline.
• Own revenue targets and pipeline generation goals across key European markets.
• Partner with Marketing and Product teams to position Afiniti’s technology effectively across priority industries.
• Identify, qualify, and secure new enterprise opportunities that align with Afiniti’s core sectors (telecom, financial services, hospitality, travel, healthcare).
• Lead strategic pricing discussions and partnership models that enhance long-term value creation.

Account Management & Client Success

• Deepen senior relationships within existing enterprise accounts, serving as a trusted advisor and growth partner.
• Identify cross-sell and upsell opportunities within existing clients to expand product adoption and value realization.
• Collaborate with delivery, product, and analytics teams to ensure seamless implementation and measurable client outcomes.
• Drive renewal and expansion discussions, ensuring consistent client satisfaction and retention.

Commercial Excellence & Reporting

• Establish consistent reporting on sales performance, client growth, and account profitability.
• Use data and market insights to forecast growth, identify risks, and prioritize investment opportunities.
• Partner with Finance, Legal, and Product teams to support contracting, deal governance, and revenue tracking.
• Represent the European region in global sales forums, contributing to best practice sharing and operational consistency.

Who you are

• 10+ years of progressive leadership experience in B2B enterprise sales or account management, ideally within AI, SaaS, or technology consulting.
• Proven record of delivering revenue growth and managing strategic enterprise accounts across Europe.
• Experience selling complex, high-value technology, or data solutions to C-suite audiences.
• Strong understanding of the European business landscape, including regional nuances and multi-market deal structures.
• Demonstrated success building and leading high-performing commercial teams.
• Exceptional communication and relationship-building skills; capable of influencing across matrixed, global organizations.
• Strategic thinker with strong operational discipline and data-driven decision-making.
• Bachelor’s degree required, MBA or equivalent preferred.

Your performance metrics

In this role, you will be responsible for the following metrics:

• Annual bookings and revenue growth across European markets
• New client acquisition and account expansion targets
• Renewal and retention rates
• Client satisfaction

Why should you apply

1. Strategic Leadership in a Cutting-Edge AI Company

Afiniti is a global leader in AI-driven customer experience solutions, with a proven track record of delivering billions in measurable value. This role offers the opportunity to shape and execute commercial strategy across Europe, influencing the future of AI in contact centres and driving innovation in a high-impact space.

2. High-Level Autonomy and Influence

Reporting directly to the Chief Growth Officer, this position provides significant autonomy and visibility. You’ll lead a high-performing team, engage with C-suite clients, and contribute directly to Afiniti’s global growth strategy—making it ideal for someone who thrives in strategic, client-facing leadership roles.

3. Values-Driven, Collaborative Culture

Afiniti’s “Ways of Working” emphasize respect, openness, and intentional collaboration. The company fosters a culture of kindness, excellence, and meaningful impact—making it a place where high performers can thrive while staying true to their values.

What will make you stand out in the crowd

We’re looking for someone with a low-ego, high-integrity approach. You build effortless rapport and trust from the first impression, communicate with clarity and the right level of detail, and tell stories that resonate. You understand the power of meaningful interactions and how they make others feel, ensuring every engagement is purposeful and impactful.

What we offer

• Above industry average compensation package.
• Compelling commission structure.
• Comprehensive private medical insurance coverage.
• Pension Scheme.
• 25 days annual leave + public holidays.

We believe that richness in diversity is a huge asset for Afiniti. We value both the similarities and differences in everyone who is a part of the Afiniti team. We believe that this diversity builds a stronger organization and is in keeping with the core values of our company. Our policy, therefore, is to provide equal employment opportunities for all applicants and employees without regard to race, color, religion, sex (including pregnancy, childbirth, related medical conditions, breastfeeding or reproductive health decisions), gender identity or expression, national origin, age, marital status, ancestry, physical or mental disability, sexual orientation, personal appearance, genetic information, family responsibilities, matriculation, political affiliation, military or veteran status, or any other category protected under applicable federal, state or local law. This means that we comply with all applicable human rights and employment legislation, and we do not discriminate in any aspect of employment, including recruiting, hiring, compensation, promotions, reductions in force, or terminations.