Senior Product Manager
KlookSingapore2 days ago
TemporaryProduct Management, Information Technology
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About Klook
We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.
Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,700 destinations around the world.
Do you share our belief in the wonders of travel? Our international community of over 1,800 employees, based in 30+ locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.
We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values:
About The Role
Klook’s Payment Solutions team is seeking an experienced Product Manager who will define, scale, and continuously enhance our global payments capabilities. The role is accountable for delivering secure, seamless, and localized payment experiences that support Klook’s rapid growth across diverse markets. This individual will drive product strategy, execution, and performance, partnering with engineering and business teams to build payment products that delight customers and empower merchants.
The ideal candidate possesses deep knowledge of payment acceptance and product lifecycle ownership, with the ability to translate business needs and technology capabilities into innovative solutions. Strong user-centric thinking, analytical rigor, and commercial acumen are essential.
Innovation underpins everything we do. In a fast-evolving travel and leisure market, we continuously experiment, refine, and scale our solutions to elevate customer experience. Our team values curiosity, analytical thinking, and a drive to achieve measurable impact.
What You Will Do
Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.
An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.
We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.
Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,700 destinations around the world.
Do you share our belief in the wonders of travel? Our international community of over 1,800 employees, based in 30+ locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.
We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values:
- Customer First
- Push Boundaries
- Critical Thinking
- Build for Scale
- Less is More
- Win as One
About The Role
Klook’s Payment Solutions team is seeking an experienced Product Manager who will define, scale, and continuously enhance our global payments capabilities. The role is accountable for delivering secure, seamless, and localized payment experiences that support Klook’s rapid growth across diverse markets. This individual will drive product strategy, execution, and performance, partnering with engineering and business teams to build payment products that delight customers and empower merchants.
The ideal candidate possesses deep knowledge of payment acceptance and product lifecycle ownership, with the ability to translate business needs and technology capabilities into innovative solutions. Strong user-centric thinking, analytical rigor, and commercial acumen are essential.
Innovation underpins everything we do. In a fast-evolving travel and leisure market, we continuously experiment, refine, and scale our solutions to elevate customer experience. Our team values curiosity, analytical thinking, and a drive to achieve measurable impact.
What You Will Do
- Conduct market analysis to understand the competitive landscape, local market nuances, and emerging technology trends in global payments
- Serve as the internal and external product expert on payments, providing consultation to business teams, merchants, and payment partners
- Evaluate and onboard payment gateways, acquirers, APMs, and other providers aligned to Klook’s business goals
- Lead cross-functional delivery with engineering, design, analytics, finance, legal, and customer-facing teams to launch new capabilities and iterate on existing features
- Oversee system configurations, data flows, and operational readiness to ensure robustness, scalability, and compliance with standards
- Analyze product performance across conversion, cost efficiency, user experience, and risk outcomes to drive continuous improvements
- Manage product-related engagements with vendors and partners and coordinate roadmap alignment
- Ensure product enhancements are consistently delivered with quality, within timelines, and in support of business objectives
- Fluency in English and Mandarin Chinese to collaborate effectively with regional stakeholders
- Minimum 3 years of experience in product management, specifically in payments and acquiring
- Strong understanding of payment processing, acquiring, tokenization, risk controls, and operational workflows
- Proven ability to define product requirements, drive execution end-to-end, and deliver measurable business impact in a matrix organization
- Excellent communication and stakeholder management skills for engaging confidently with both technical and non-technical audiences
- Experience prioritizing multiple initiatives, managing complex dependencies, and making informed tradeoff decisions
- Demonstrated success in process optimization and product iteration grounded in data insights
- A passion for building best-in-class payment experiences with a continuous improvement mindset
Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.
An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.
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