This is an invitation to join the Customer Success team of a well-funded startup on the brink of global expansion.

At Expanly, we're solving a multi-billion dollar problem: advertising platforms that waste millions of dollars because they ignore the business fundamentals that actually matter. We're building the control center that puts smart retailers back in the driver's seat.

Fresh off a major funding round, we are looking for foundational team members to ensure our customers succeed as we launch across Europe and beyond. If you're driven by customer impact, technical problem-solving, and the chance to shape our product from the front lines, we want to talk to you.

The Role

As a Solutions Engineer, you'll be the key technical bridge between our customers and our product. This is a role of immense impact where you'll ensure our customers succeed and translate their needs into product innovation.

You'll have significant ownership over the customer's technical journey, from pre-sales and solution design to implementation and long-term optimization. Your mission: architect tailored Expanly solutions, lead technical onboarding, and ensure our platform delivers measurable business outcomes for our clients.

With our recent funding accelerating our launch into new markets, you will be the technical voice of the customer, ensuring our platform is seamlessly integrated into their e-commerce ecosystem. You'll translate complex business logic and KPIs into powerful, effective automation strategies. You'll design solution architectures, manage data integrations, and act as a trusted advisor to our clients.

You won't just be helping clients, you'll be partnering with Sales, Product, and Engineering, making key recommendations that directly influence our product's roadmap based on real-world client feedback.

This is a rare opportunity to join a company at a pivotal moment. You won't be inheriting legacy systems or significant technical debt. You'll be helping our customers succeed with an ideal product from an early stage and shaping our customer success culture for years to come.

You will report directly to our Customer Success Lead, Alejandra Soni. Alejandra is a seasoned leader in customer success and technical solutions, with deep experience in scaling SaaS platforms and building high-performing, client-centric teams. She provides the strategic expertise key to ensuring our customers achieve their goals, and is focused on creating a customer-first culture of ownership, empathy, and technical excellence.

What We're Looking For

We value deep domain expertise, a consultative, proactive mindset, and a genuine passion for building elegant, user-centric solutions.

Domain & Technical Expertise:

• Digital Advertising Acumen: Strong understanding of digital advertising platforms (Google Ads, Meta, Tik Tok, Amazon, etc.).
• E-commerce Data Fluency: Knowledge of e-commerce data structures: product feeds, inventory, returns, margins, and customer segments.
• Integration Experience: Experience with API integrations, data feeds, and rule-based or automation systems.
• Technical Literacy: Ability to read and discuss JSON, webhooks, or simple scripts (no full coding required).
• Analytics Familiarity: Familiarity with analytics tools (GA4, Looker Studio, or BI dashboards).
• Business & Strategic Acumen:
• E-commerce Marketing Dynamics: Deep understanding of e-commerce marketing dynamics and unit economics: margins, ROAS, CPA, LTV, and return management.
• Solution-Oriented: Ability to translate business challenges into technical solutions and measurable results.
• ROI-Driven: Experience presenting ROI-driven narratives to marketing and operations leaders.

Essential Qualities:

• Exceptional communication and storytelling skills; ability to simplify complex concepts for non-technical stakeholders.
• Strong client relationship management and consultative selling approach.
• Entrepreneurial mindset with the ability to thrive in a fast-paced startup environment.
• Strong problem-solving skills and the ability to work autonomously, taking ownership of your domain.

Nice to Have:

• Experience with Shopify, Woocommerce, Magento or other eCom platforms.
• Exposure to data transformation tools or feed management platforms (e.g., DataFeedWatch, Channable).
• Prior experience in e-commerce SaaS or ad automation startups.

What We Offer

Compelling Compensation Package & Equity:

• Competitive Base Salary: €48,000 - €60,000 per year, based on your experience and impact.
• Your specific salary within this range will be determined by your level of experience and alignment with our internal compensation framework, ensuring fairness across the team.
• Team Equity: As a core member of our team, you'll receive a meaningful equity stake in the company. This is your opportunity to own a piece of the engine you help build and share in our success.

Professional Growth & Impact:

• Front-row seat to the future of e-commerce technology.
• Direct collaboration with globally respected brands and household-name webshops.
• Opportunity to champion award-winning, proven technology.
• Visible impact on product direction and company strategy.

A World-Class Environment:

• Our Helsinki Innovation Hub: We operate on a strategic hybrid model designed for deep innovation and global reach. Our Product and Engineering teams are centered at our Helsinki headquarters to foster the high-bandwidth, in-person collaboration crucial for solving complex problems and driving our core product forward. This role is based in our Helsinki office.
• Culture of Ownership & Trust: Real autonomy without corporate red tape. We prioritize results over hours logged.
• Tools for Success: Your choice of a new MacBook or PC, a home office stipend, and a modern SaaS toolstack.
• Connection & Wellbeing: Comprehensive health coverage, regular virtual get-togethers, and annual all-expenses-paid company retreats to connect as a team.

About Expanly

Founded in Helsinki, Finland, by a team with deep experience from companies like Swappie, Verkkokauppa.com, and Foodora, Expanly is on a mission to fix a fundamental flaw in e-commerce. Retailers pour millions into platforms like Google and Meta, letting algorithms advertise without understanding margins, inventory, or strategy. We give that control back. Our platform connects real-time business data directly to ad campaigns, resulting in smarter, more profitable advertising.

The market is responding. We are already trusted by major retailers like Tokmanni, Reima, and Varusteleka. Our technology was recently named "Innovation of the Year" at the 2025 eCom Summit & Awards.

Now, with the backing of top investors from success stories like Wolt and Swappie, we have secured the funding to scale globally. You are joining at a pivotal moment: we have product-market fit, an award-winning solution, and the capital to build a world-class company.

Expanly is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified candidates regardless of race, gender, age, religion, sexual orientation, or disability status.