DevOps Engineer (New Relic)

We are seeking a highly skilled Observability DevOps Engineer with deep expertise in New Relic to join our team. This role is critical in designing, implementing, and optimizing observability solutions across distributed systems and cloud-native environments. You will work closely with engineering, DevOps, and SRE teams to ensure full-stack visibility, performance monitoring, and proactive incident management.

Our customer is a multinational corporation with more than a century of history and offices in over 180 countries. Their most ambitious goal at the time is to introduce a range of Reduced-Risk Products (RRPs). The target audience is more than 1 billion of consumers around the globe. IT platform hosts 700+ applications.

Intellias mission is to help the client with the engineering of a comprehensive software ecosystem for a game-changing IoT product on the margin of innovative consumer experience and cutting-edge technology. Our teams are involved in the engineering of core platform components for best in class eCommerce, Digital Marketing and IoT solutions. As a Cloud engineer you will become a part of Core Architecture Team and be responsible for the architecture, implementation of best practices in our Digital Engineering Enterprice Platform.

The Platform is a set of services and internet applications that accelerate the development and delivery of software applications by taking care of common SDLC challenges. The Platform provides access and consumption for engineering teams to a set of services, technologies, practices for their development and for operating their application, ensure a set of compliance and best practices.

Project is in production for 2+ years, being supported by multiple teams.

Our technical domains are:

• - AWS cloud, partially Azure
• - SSO, Organizations, Service control policies, access models.
• - IAAC: terraform enterprise, terratest, chalice
• - Serverless: lambda, step functions, wide range of misc automations, fargate
• - System, Application, Network and security architectures
• - Orchecstration: k8s (eks)
• - SRE activities (logging, tracing, monitoring), OpsGenie, Splunk
• - Hashicorp Vault
• - Hybrid Networking

Requirements:

• 5+ years of experience working with observability platforms, specifically New Relic
• Strong understanding of APM, infrastructure monitoring, log management, and custom dashboards
• Experience integrating New Relic with cloud platforms (AWS) and Kubernetes
• Proficiency in telemetry data collection (metrics, logs, traces) and OpenTelemetry standards
• Familiarity with alerting strategies, SLOs, SLIs, and incident response workflows
• Hands-on experience with scripting (Python, Bash) and automation tools
• Excellent communication and documentation skills
• English — Upper-Intermediate

Nice to have:

• Experience with other observability tools (Datadog, Grafana, Prometheus, Splunk)
• Knowledge of CI/CD pipelines and DevOps practices
• Certifications in observability, cloud, or DevOps domains

Responsibilities:

• Lead the implementation and configuration of New Relic across multiple environments
• Define observability strategy and best practices for application and infrastructure monitoring
• Create and maintain dashboards, alerts, and reports tailored to business and technical needs
• Collaborate with teams to instrument services for better visibility and performance insights
• Conduct training sessions and documentation for internal teams on New Relic usage
• Continuously optimize observability setup for scalability, cost-efficiency, and reliability