CX Lead And Project Manager Injaz - Client Experience And Conduct - Retail And Treasury Client Experience And Conduct Group

Job Description

• Able to produce and exercise rigorous test procedures and recognize errors
• Ensure all journey designs are customer centric and respond to client feedback and needs
• Undertake and present user experience research to feed into the design to ensure the optimal user experience
• Understanding of the customer journey end-to-end
• Foster innovation and customer and audience focus to ensure the Department’s digital experiences are contemporary, innovative, and meeting customer needs
• Detect and track digital / processes defects and inconsistencies
• Provide timely solutions where gaps identified
• Foster customer and frontline feedback to enhance customer experience
• Analyze client’s data / information to enhance customer experience
• Responsible for running and delivering all projects under the umbrella of RBG CXCG
• Ensure that all projects are delivered on-time, within scope and within budget
• Assist in the definition of project scope and objectives, involving all relevant internal stakeholders and ensuring technical feasibility
• Develop a detailed project plan to monitor and track progress
• Establish and maintain relationships with third parties/vendors
  
  

Job Details

Role Level: Mid-Level Work Type: Full-Time Country: United Arab Emirates City: Dubai Company Website: http://www.mashreq.com/rise Job Function: Information Technology (IT) Company Industry/

Sector: Banking

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