Lead Technical Support Engineer

Join our IT department as a Lead Technical Support Engineer, where you will apply your extensive technical knowledge and leadership skills to maintain and enhance our IT infrastructure. You will oversee issue resolution, drive automation initiatives, and implement secure and scalable support solutions to ensure optimal service delivery. If you are ready to lead and innovate in a dynamic environment, we encourage you to apply.

Responsibilities

• Establish strong collaboration with cross-functional teams to gather IT requirements and align support strategies with business goals
• Troubleshoot and resolve advanced network, software, and hardware issues to minimize operational interruptions
• Tackle complex technical problems to guarantee system stability and high availability
• Deploy IT solutions aimed at optimizing operational processes and boosting organizational performance
• Collaborate with stakeholders to architect and implement scalable IT systems that accommodate growth

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field, or comparable professional experience
• Minimum of 5 years in System Engineering or similar roles with practical experience managing Google Workspace in enterprise settings
• In-depth understanding of Google Workspace security features, including Context-Aware Access, SPF, DKIM, DMARC, and Data Loss Prevention
• Experience administering Google Workspace Advanced Device Management across ChromeOS, Android, and iOS environments
• Proficiency with Google Workspace APIs and Google Apps Manager (GAM) for automation and integration tasks
• Knowledge of device management solutions for Windows, macOS, and ChromeOS, including Kandji and Intune
• Familiarity with identity management platforms such as Okta, Entra ID (Azure AD), and Google Workspace for authentication and access control
• Capability to oversee Google Meet hardware and implement unified communication systems
• Expertise in scripting languages like Python and PowerShell to automate and integrate systems
• Strong communication skills to effectively convey technical information to various audiences with clarity

Nice to have

• Familiarity with Data Loss Prevention (DLP) tools and implementation methods
• Experience with enterprise identity management solutions like Okta
• Advanced skills in automation scripting to enhance IT capabilities

We offer

• International projects with top brands
• Work with global teams of highly skilled, diverse peers
• Healthcare benefits
• Employee financial programs
• Paid time off and sick leave
• Upskilling, reskilling and certification courses
• Unlimited access to the LinkedIn Learning library and 22,000+ courses
• Global career opportunities
• Volunteer and community involvement opportunities
• EPAM Employee Groups
• Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn