IT Support Level 2
Trustteam LuxembourgLuxembourg4 days ago
Full-timeInformation Technology
Track This Job
Add this job to your tracking list to:
- Monitor application status and updates
- Change status (Applied, Interview, Offer, etc.)
- Add personal notes and comments
- Set reminders for follow-ups
- Track your entire application journey
Save This Job
Add this job to your saved collection to:
- Access easily from your saved jobs dashboard
- Review job details later without searching again
- Compare with other saved opportunities
- Keep a collection of interesting positions
- Receive notifications about saved jobs before they expire
AI-Powered Job Summary
Get a concise overview of key job requirements, responsibilities, and qualifications in seconds.
Pro Tip: Use this feature to quickly decide if a job matches your skills before reading the full description.
Are you passionate about solving IT challenges and helping users get the most out of their technology? At Trustteam Luxembourg, we're growing our support team and looking for a German-speaking IT Support Level 2 professional to join our dynamic environment.
Your role
As an IT Support Level 2, you'll be the go-to expert for escalated technical issues. You'll diagnose, troubleshoot, and resolve incidents efficiently while ensuring an excellent customer experience for our clients across Luxembourg and the Dach region.
Your Responsibilities Will Include
Your role
As an IT Support Level 2, you'll be the go-to expert for escalated technical issues. You'll diagnose, troubleshoot, and resolve incidents efficiently while ensuring an excellent customer experience for our clients across Luxembourg and the Dach region.
Your Responsibilities Will Include
- Providing advanced troubleshooting and resolution for Hardware, software, and network issues
- Escalating complex incidents to Level 3 or specialized teams when necessary
- Managing tickets within agreed SLAs using our ITSM tools
- Assisting in onboarding and configuring new users and devices
- Documenting technical solutions and contributing to knowledge base updates
- Supporting and maintaining IT infrastructure (servers, O365, Active Directory, etc.)
- Proven experience in IT Support (minimum 2 years, ideally in Level 2 or similar role)
- Strong knowledge of Windows environments, Office 365, and networking fundamentals
- Excellent problem-solving and communication skills
- Fluent in German (spoken and written); English or French is a plus
- Team player with a proactive attitude and a passion for continuous learning
- A collaborative, multicultural work environment
- Opportunities for growth within a leading IT services group
- Ongoing training and certifications supported by the company
- Competitive salary and benefits package
Key Skills
Ranked by relevanceReady to apply?
Join Trustteam Luxembourg and take your career to the next level!
Application takes less than 5 minutes