About Brillio:

Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Brillio, renowned for its world-class professionals, referred to as "Brillians", distinguishes itself through their capacity to seamlessly integrate cutting-edge digital and design thinking skills with an unwavering dedication to client satisfaction.

Brillio takes pride in its status as an employer of choice, consistently attracting the most exceptional and talented individuals due to its unwavering emphasis on contemporary, groundbreaking technologies, and exclusive digital projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians and nurturing their full potential consistently garners them the Great Place to Work® certification year after year.

Role: Nodejs Developer (AWS)

Location: Coppel, Texas (Onsite)

Experience: 2-4 years

Note: We are looking for a candidate with strong experience in Node.js, AWS, and Python, who is also very hands-on.

Job Description:

As a Junior Amazon Connect Developer, you will assist in designing, developing, and maintaining cloud-based contact center solutions using Amazon Connect and its associated AWS services. You will work closely with senior developers, architects, and business stakeholders to implement scalable and efficient customer engagement systems.

Key Responsibilities:

Contact Flow Development:

• Build and maintain voice and chat contact flows using Amazon Connect.
• Implement custom logic using AWS Lambda functions (Node.js, Python, or Java).

Integrate Amazon Lex for chatbot capabilities.

System Integration:

• Connect Amazon Connect with backend systems using APIs and AWS services (S3, DynamoDB, API Gateway).
• Support integration with third-party platforms like Salesforce or ServiceNow.

Configuration & Optimization:

• Configure routing profiles, queues, and user hierarchies.
• Optimize call flows and system performance based on analytics and feedback.

Monitoring & Maintenance:

• Use CloudWatch for logging and monitoring.
• Troubleshoot issues and ensure high availability of contact center services.

Documentation & Collaboration:

• Maintain technical documentation for flows and integrations.
• Collaborate with cross-functional teams including QA, DevOps, and business analysts.

Required Skills & Qualifications:

• 1–3 years of experience in software development or cloud engineering.
• Hands-on experience with Amazon Connect or similar contact center platforms is a plus.
• Familiarity with AWS Lambda, Amazon Lex, Amazon S3, DynamoDB, and API Gateway.
• Basic understanding of JavaScript/TypeScript, Python, or Node.js.
• Exposure to CI/CD pipelines, Git, and Infrastructure as Code (CloudFormation or CDK).
• Strong problem-solving and communication skills.
• Willing to train a strong candidate on Amazon Connect.

Preferred Qualifications:

• AWS Certified Developer or AWS Cloud Practitioner.
• Experience with Salesforce Service Cloud Voice or other CRM integrations.
• Knowledge of telephony systems, IVR, and ACD concepts.
• Familiarity with Agile/Scrum methodologies.

Why should you apply for this role?

As Brillio continues to gain momentum as a trusted partner for our clients in their digital transformation journey, we strive to set new benchmarks for speed and value creation. The DI team at Brillio is at the forefront of leading this charge by reimagining and executing how we structure, sell and deliver our services to better serve our clients.

Know what it’s like to work and grow at Brillio: https://www.brillio.com/join-us/

Equal Employment Opportunity Declaration

Brillio is an equal opportunity employer to all, regardless of age, ancestry, colour, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.

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