Marriott International
Human Resources Coordinator
Marriott InternationalUnited Kingdom3 days ago
ContractRemote FriendlyHuman Resources
Additional Information

Job Number 25173688

Job Category Human Resources

Location Sheraton Skyline Hotel London Heathrow, Heathrow Airport, Bath Road, London, England, United Kingdom, UB3 5BPVIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Human Resources Coordinator

Create and maintain filing systems. Create and type office correspondence using a computer. Distribute and route mail. Order and track Human Resources office supplies and forms. Answer phone calls and record messages. Create new employee personnel file. Assist walk-in candidates with application procedures. Maintain space designated for completing applications and ensure it is clean, well maintained, and accessible to individuals with disabilities. Respond to questions, requests, and concerns from employees and management regarding company and Human Resources programs, policies and guidelines. Inform Human Resources management of issues related to employee relations within the division or property. Maintain confidentiality and security of employee and property records, files, and information. Ensure accurate maintenance of all employee records and files (e.g., interview documents, I-9's).

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Report accidents, injuries, and unsafe work conditions to manager. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Enter and locate work-related information using computers and/or point of sale systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

General Human Resources

  • Respond to questions, requests, and concerns from employees regarding Company and Human Resources programs, policies and guidelines (e.g. Marriott Benefits schemes, proactively seeking new local benefits, issuing and control of Stay for Pleasure vouchers) or records their responses and passing them on to Human Resources Managers
  • Answer phone calls, record and effectively communicate messages.
  • Maintain confidentiality and security of employee and property records, files, and information.
  • Create, maintain and drive filing systems within the Human Resources offices, storages and archives
  • Ensure accurate maintenance of all employee records and files (e.g., personal files information, interview documents, reference checks, Criminal Background checks, Employee relations)
  • Control and storage of leaver files, ensuring their records are secured safely and leaver’s paperwork is completed
  • Create and type office correspondence using computer (e.g. reference letters, issuing annual hotel sign offs, preparation and distribution of hotel newsletters, payslip flyers, training invitations)
  • Tracking and booking of training rooms
  • Tracking of any Human Resources related data
  • Control and updating of Human Resources Notice boards
  • Control and ordering of office stationery

Policies and Procedures

  • Complies with Marriott International Hotels Limited Regional Office and local policies and procedures.
  • Protect the privacy and security of coworkers and guests.
  • Maintain confidentiality of proprietary materials and information.
  • Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with Company policies and procedures.
  • Perform other reasonable job duties as requested by Human Resources Management team

Communication

  • Welcome and acknowledge each and every associate with a smile, eye contact, and a friendly verbal greeting, using the associate's name when possible. Maintain a professional working relationship with all hotel associates
  • Speak to associates and guests using clear, appropriate and professional language.
  • Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
  • Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
  • Prepare and review written documents (e.g., business letters, reference letters, newsletters, reports), including proofreading and editing written information to ensure accuracy and completeness.
  • Respond to questions, requests, and concerns from employees and management regarding Company and Human Resources programs, policies and guidelines.
  • Inform Human Resources management of issues related to employee relations within the division or property

Assists Management

  • Assist Human Resources and Hotel team with preparation of Communications/Town Hall meeting presentations, Annual Oscars presentations, Retirement parties and other Associate social events
  • Participating in the Locker audits and control of lockers
  • Participating in minute taking during Employee relations meetings and other meetings (e.g. departmental meetings, Associate relations committees, management meetings)
  • Absence tracking for the hotel and informing Human Resources Manager about Absence Trigger points
  • Auditing 5 associates files each month to ensure full paperwork compliance
  • Prepares for and participates in associate social events (e.g. parties, annual awards dinner, Christmas lunch)
  • Supports managers through conducting research (into policies, procedures & employment law), conducting investigations, attending meetings and other activities in relation to associate relations issues.
  • Takes and active role in the HR Review (audit)

Working with Others

  • Support all co-workers and treat them with dignity and respect.
  • Develop and maintain positive and productive working relationships with other employees and departments.
  • Actively listen to and consider the concerns of other employees, responding appropriately and effectively.
  • Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
  • Partner with and assist others to promote an environment of teamwork and achieve common goals

Hiring - New Employees

  • Directing any applicants to Marriott Recruitment web site to apply for posted vacancies
  • Preparation of paperwork for new employees
  • Auditing full submission of new employees paperwork (contract, sign offs, job description, Criminal Background checks etc)
  • Ordering/creating new employees name badges
  • Create new employee personnel file
  • Drive on-boarding for new starters (control of 30,60,90 days reviews, Personal development plans, goal setting, Health & Safety sign offs, issuing invitations for new employees trainings, preparation and issuing of Probation period letters). Ensure accurate tracking of new starter data and regular follow up to ensure compliance.
  • Acting as an ambassador for Marriott, promoting the brand as an employer of choice and full brand awareness

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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