IT Service Manager - Print & Document Infrastructure
to.scaleBelgium4 days ago
ContractRemote FriendlyProduct Management
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To.Scale, on behalf of one of our key partners — a major automotive group with a pan-European IT & logistics footprint — is looking for a Printing Service Owner to take charge of a long-neglected area of infrastructure that keeps the business moving: printing.
Yes, printing.
Before you roll your eyes — this isn't about fixing paper jams.
This is about solving a legacy gap that's been directly impacting operations across Europe. Two major incidents this year have already disrupted logistics for vehicle and parts shipments because there's no single owner coordinating the print environments (Kyocera, Canon, Computacenter, HP, and others). The goal now is to stabilize, modernize, and own this service — end to end.
If you know your way around ITSM processes, service ownership, and vendor management — and you actually enjoy turning chaos into structure — this role is right up your alley.
You'll design and implement a cohesive service model for all European printing, coordinate vendors, handle major incidents, and make sure nothing stands between the system and the shipment.
If you'd like to know more, feel free to reach out to André Cabo on LinkedIn — he'll be happy to walk you through the process and answer any questions.
What You'll Do
What We're Looking For
At To.Scale, we don't just connect talent, we help you grow and thrive while doing your best work.
Your Expertise Rewarded
Yes, printing.
Before you roll your eyes — this isn't about fixing paper jams.
This is about solving a legacy gap that's been directly impacting operations across Europe. Two major incidents this year have already disrupted logistics for vehicle and parts shipments because there's no single owner coordinating the print environments (Kyocera, Canon, Computacenter, HP, and others). The goal now is to stabilize, modernize, and own this service — end to end.
If you know your way around ITSM processes, service ownership, and vendor management — and you actually enjoy turning chaos into structure — this role is right up your alley.
You'll design and implement a cohesive service model for all European printing, coordinate vendors, handle major incidents, and make sure nothing stands between the system and the shipment.
If you'd like to know more, feel free to reach out to André Cabo on LinkedIn — he'll be happy to walk you through the process and answer any questions.
What You'll Do
- Build and organize the support and escalation structure for all print services across Europe.
- Lead incident, problem, and crisis management, including MIM coordination and RCA follow-ups.
- Work closely with vendors (Kyocera, Canon, Computacenter, HP) to manage SLAs, releases, firmware updates, and quality of service.
- Develop and maintain dashboards and service KPIs (Datadog, ServiceNow).
- Ensure change and release management follows Toyota's TBP/TPS methodology.
- Map business usage, define the Target Operating Model (TOM), and guide the transition from legacy print setups to a standardized managed print solution.
- Coordinate with procurement and legal on vendor agreements and service reviews.
- Ensure full ITSM integration and process compliance across incident, change, and knowledge management.
What We're Looking For
- Proven experience as a Service Owner or Product Owner in IT infrastructure or enterprise services (3-5 years).
- Strong technical understanding of printing environments — printer fleet architecture, print servers, firmware, and monitoring tools.
- Hands-on experience with ServiceNow or similar ITSM platforms.
- Familiarity with incident, change, and problem management practices.
- Comfortable managing vendors and stakeholders across multiple countries.
- Analytical mindset with the ability to read service KPIs, spot trends, and prioritize improvements.
- Fluent in English; additional European languages are a plus.
- Experience defining or transitioning legacy infrastructure to managed services.
- Exposure to Toyota Business Practices (TBP) or Lean methodologies.
- Understanding of compliance and cost-optimization frameworks in enterprise IT
At To.Scale, we don't just connect talent, we help you grow and thrive while doing your best work.
Your Expertise Rewarded
- Competitive daily rate reflecting your impact.
- Transparent engagement terms and smooth project onboarding.
- Hybrid setup with flexibility on office presence.
- Modern workspaces designed for collaboration and focus
Key Skills
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