IT Support Specialist

IT Support Specialist

We’re looking for a skilled IT Support Specialist to provide high-quality technical assistance and ensure smooth daily operations. If you’re passionate about technology, problem-solving, and delivering excellent user support, this is the perfect opportunity to make an impact.

Location: Brussels

On-site: 3 days per week

Allocation: Full-time

Start date: 1st December 2025

Duration: Flexible

Languages: English and French

Role and responsibilities:

• Analyse and resolve incidents, serving as the first and second point of contact to ensure a high first-call resolution rate
• Handle service desk, incident, and problem management tasks effectively
• Deliver first and second-level technical support, both remotely and on-site
• Log, monitor, and update incident and service request information accurately
• Track and document problem management activities
• Assist in the setup, configuration, and installation of PC environments
• Create and maintain clear operational support documentation
• Develop and update technical articles and content for the knowledge base
• Perform testing and administrative duties related to applications

Your Profile:

• At least 3 years of professional experience in IT support, including direct, in-person assistance for users of desktops, laptops, smartphones, tablets, and video conferencing systems
• Fluency in English and French, both written and spoken
• Strong ability to work independently with a broad understanding of IT systems
• Excellent knowledge of Microsoft Office applications
• In-depth understanding of Windows-based end-user devices
• Solid grasp of major mobile operating systems and essential mobile applications
• ITIL V4 Foundation Certification
• Experience coordinating with system and database administrators to carry out administrative tasks
• Strong communication and interpersonal skills, with a customer-focused and empathetic approach
• Knowledge of additional EU languages

Please apply here or reach out further details!