Junior Technical Support Specialist Trainee (part-time, fixed term contract)
GappsFinland9 hours ago
Part-timeRemote FriendlyInformation Technology
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π» Take your next step in tech!
Are you a tech-savvy, motivated student or recent ICT graduate ready to kick-start your career and gain hands-on experience in a professional environment? We're looking for a proactive individual to join our team as a part-time Junior Technical Support Specialist Trainee for a fixed six-month trainee period.
This role is perfect if you are a fresh graduate of ICT studies, a student in the final stages of your degree, or someone with foundational experience in technical support. You will deliver Level 1 support while specializing in innovative cloud-based solutions like Google Workspace.
We don't expect you to solve everything alone. We value your ability to learn, collaborate, and proactively ask for help above all else. This is your chance to grow your technical skills and be mentored by experienced professionals (Gappsians).
What You'll Be Doing
This is a part-time position for a six-month trainee period, requiring commitment to 3 days of work per week (and if mutually agreed, there might also be more work offered during some weeks), offering you the flexibility to balance work with your personal and academic life.
π» Frontline L1 Support: Serve as the first point of contact for user issues, resolving day-to-day tickets related to hardware, software, and basic connectivity.
π§ Google Workspace (GWS) Administration: Work hands-on within the GWS administration environment, assisting with user management, access rights, and device management.
π€ Team Collaboration: Actively work with our support team to identify when to escalate issues and contribute to the smooth function of our core support processes.
π Security Focus: Apply a security-centered philosophy to all tasks and learn best practices in cybersecurity under guidance.
π₯ Process Improvement: Contribute to documenting issues and refining team processes, demonstrating a proactive mindset toward continuous improvement.
Your Profile: Learning First & Tech Savvy
This role will fit you like a glove if you have a foundational understanding of technical concepts and a strong desire to learn & grow.
β Must-Haves
We believe in a clear and efficient process and aim to recruit the best fit for our team. We'll be reviewing applications promptly and may adjust the timeline as necessary. We encourage you to apply quickly!
ποΈ Application deadline: 19.11.2025. Donβt wait, as we will advance discussions with compatible candidates already before the deadline and will hire as soon as we have found the right fit.
π¬ Got questions about the team or the role? Feel free to reach out to our Support Team Lead, Jarno Nordvall, during the application period ([email protected]).
Apply now!
More about us:
Instagram: https://www.instagram.com/teamgapps/
LinkedIn: https://www.linkedin.com/company/gapps
Facebook: https://fi-fi.facebook.com/GappsOy/
Website: www.gappsgroup.com.
Are you a tech-savvy, motivated student or recent ICT graduate ready to kick-start your career and gain hands-on experience in a professional environment? We're looking for a proactive individual to join our team as a part-time Junior Technical Support Specialist Trainee for a fixed six-month trainee period.
This role is perfect if you are a fresh graduate of ICT studies, a student in the final stages of your degree, or someone with foundational experience in technical support. You will deliver Level 1 support while specializing in innovative cloud-based solutions like Google Workspace.
We don't expect you to solve everything alone. We value your ability to learn, collaborate, and proactively ask for help above all else. This is your chance to grow your technical skills and be mentored by experienced professionals (Gappsians).
What You'll Be Doing
This is a part-time position for a six-month trainee period, requiring commitment to 3 days of work per week (and if mutually agreed, there might also be more work offered during some weeks), offering you the flexibility to balance work with your personal and academic life.
π» Frontline L1 Support: Serve as the first point of contact for user issues, resolving day-to-day tickets related to hardware, software, and basic connectivity.
π§ Google Workspace (GWS) Administration: Work hands-on within the GWS administration environment, assisting with user management, access rights, and device management.
π€ Team Collaboration: Actively work with our support team to identify when to escalate issues and contribute to the smooth function of our core support processes.
π Security Focus: Apply a security-centered philosophy to all tasks and learn best practices in cybersecurity under guidance.
π₯ Process Improvement: Contribute to documenting issues and refining team processes, demonstrating a proactive mindset toward continuous improvement.
Your Profile: Learning First & Tech Savvy
This role will fit you like a glove if you have a foundational understanding of technical concepts and a strong desire to learn & grow.
β Must-Haves
- Foundational ICT Knowledge: Solid grasp of core ICT concepts, gained through your studies or prior work experience.
- GWS Interest: An interest in or some basic experience with Google Workspace (GWS) administration and user management.
- Learning First Attitude: The ability to grasp new technical concepts quickly and a genuine eagerness to seek out knowledge and mentorship.
- Communication: Fluency in Finnish (C2 level or equivalent) and excellent professional proficiency in English. We also require that you have an existing work permit in Finland.
- Process Experience: Prior experience working with a ticketing system or a similar customer engagement solution.
- Familiarity with technologies such as Google Cloud Platform (GCP).
- Knowledge of M365/Azure, Active Directory, or certificates. (These are not mandatory; we see this as an opportunity for you to learn and grow in these areas with our guidance.)
- Mentorship & Growth: Get hands-on experience with world-class cloud tools and learn from and collaborate with the brightest minds in the industry.
- Hybrid Flexibility: Work from our office in Kalasatama, Helsinki, or leverage the flexibility to work wherever suits you best, requiring only occasional visits to the office. We provide a home office remote working station setup.
- Compensation & Benefits: We offer an hourly salary of 13,5β¬/hour. We offer extensive health care, insurance, and a lunch benefit (in proportion to the part-time position) in addition to snacks, events and gatherings at the office.
- Supportive Environment: Join a dynamic, collaborative team of six Gappsians, welcomed into a company culture that values open communication, eagerness, and curiosity.
We believe in a clear and efficient process and aim to recruit the best fit for our team. We'll be reviewing applications promptly and may adjust the timeline as necessary. We encourage you to apply quickly!
- Stage 1 - Technical Assessment: Top applicants will be invited to complete a brief technical test to demonstrate baseline capabilities.
- Stage 2 - Initial Interviews: Selected candidates will have an initial conversation to discuss experience and aspirations.
- Stage 3 - Team Interview: The top candidates will meet the support team they would be working with to ensure a good fit.
- Stage 4 - Decision & Offer: We will make our final decision and extend an offer to the selected candidate.
ποΈ Application deadline: 19.11.2025. Donβt wait, as we will advance discussions with compatible candidates already before the deadline and will hire as soon as we have found the right fit.
π¬ Got questions about the team or the role? Feel free to reach out to our Support Team Lead, Jarno Nordvall, during the application period ([email protected]).
Apply now!
More about us:
Instagram: https://www.instagram.com/teamgapps/
LinkedIn: https://www.linkedin.com/company/gapps
Facebook: https://fi-fi.facebook.com/GappsOy/
Website: www.gappsgroup.com.
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