The Network Consulting Engineer plays a pivotal role in planning, designing, deploying, and optimizing Cisco products, services, and solutions for customers. This role demands a high level of technical expertise, leadership, and customer engagement to ensure that business outcomes are achieved through strategic technology adoption. The engineer works closely with customers, internal teams, and partners to implement advanced networking solutions, perform pre-sales support, and provide post-deployment troubleshooting and optimization.

Consulting Engineer

•Drives technology design, implementation, execution and/or optimization for customer projects/accounts.

•Works with customers to plan, design, configure and/or diagnose Cisco’s suite of products, services and solutions to accelerate customer outcomes

•Assists customers with integration and implementation of tools, systems and service assurance

•Supports presale activities and translate business requirements into solution design

•Builds customer simulations in test labs to resolve/validate complex problems and compatibility issues

•Creates and delivers customer collateral, portals, documentation and knowledge transfer

•Aligns technical deliverables to customer business outcomes

•Drives customer technology transitions, influencing solution architectures and services

•Complies with and supports company policies and processes and utilizes relevant tools to effectively execute the role and support Professional Services’ strategies and goals

Role Specific Responsibilities:

· Works extensively with customers along with appropriate internal and external resources (e.g. Cisco account teams, partners) on the strategy/deployment/optimization of Cisco services and solutions

· Takes leadership role in execution of delivery projects

· Improves solutions and methods developed in the field for use to the wider practice (knowledge sharing)

· Creates, reviews and approves project deliverables e.g. Design recommendations, High Level Design, Low Level Design, Implementation/Change Management Plans

· Builds and/or leverage test environments as required to resolve highly complex problems and compatibility issues

· Leverages software skills and tools to configure, deploy and/or troubleshoot Cisco products and solutions. Contributes in the development of digital intellectual capital (e.g. scripts, digital signatures).

· Acts as a focal point for problem resolution for assigned customer engagements. Assures proper and quick resolution of complex customer problems across an appropriate range of technologies.

Scope:

· Collaborates with other Consulting Engineers in appropriate technology domains to ensure optimal use of resources to meet customer needs

· Typically interacts with individual contributors, managers, and customers regularly

· Provides input to Sales team in creating and demonstrating technology solutions to customers

· Engages with sales teams on pre-sales activities

Complexity:

· Solves highly complex problems and is able to identify viable and often innovative options, and uses analytical skills and judgement to recommend an appropriate solution

Expertise:

· Typically requires BSc Computer Science or equivalent plus 5-8 years of relevant work experience. Advanced degree strongly preferred.

Project Specific

The CNS Engineer is a profile similar to High Touch Engineer but with more advanced technical skills (e.g., networking at the CCNP level). He should be able to perform first-level troubleshooting before engaging TAC/BU and must ensure proper data anonymization for strategic customers while facilitating resolution with CISCO global organizations

Language Requirements: Italian (Must have) and English