Deputy Director, Centre for Domestic Employees

The Centre Director plays a critical leadership role in supporting the Head of Department (HOD) in the strategic and operational management of the Centre. This position oversees multiple functional teams, including Operations, MDW Interviews, Finance & Charity, Communications, and Partnerships & Programmes. The Director works closely with the HOD to ensure strategic alignment, effective stakeholder engagement, and the successful execution of the Centre’s mission.

Key Responsibilities

• Collaborate with the HOD to identify, develop, and implement strategic initiatives and ensure alignment across all teams.
• Provide leadership and guidance to Team Leads to support the achievement of departmental goals and performance targets, including key initiatives.
• Ensure teams adhere to established processes, policies, and compliance standards.
• Assist the HOD in managing human resource matters, including recruitment, staff appraisals, and workforce planning.
• Oversee daily operations with the Team Leads, including case management, programme execution, facility management, and handling of public feedback and media inquiries.
• Represent the Centre in meetings, forums, and collaborative initiatives with internal and external stakeholders.
• Cultivate and maintain strong relationships with key partners, including government agencies, community organisations, embassies, and NGOs.
• Monitor emerging trends and recommend appropriate strategies or action plans.
• Undertake additional responsibilities assigned by the HOD.

Qualifications & Experience

• Degree in any discipline, with a minimum of 5 years of leadership or management experience
• Proven experience in supervising and managing cross-functional teams.
• Strong analytical and problem-solving capabilities.
• Strong communication skills and stakeholder management experience.
• Ability to work independently while fostering team collaboration.
• Adaptable and resilient in navigating evolving challenges and priorities.
• Capable of managing multiple priorities and meeting tight deadlines.
• Experience in migrant domestic worker sector and knowledge of its related regulations is a plus.
• Willingness to work on weekends, particularly Sundays, when necessary.