Alibaba Cloud is seeking a dynamic and results-driven Business Development Manager to drive business development and customer growth in Switzerland. This role focuses on identifying and expanding cloud opportunities in key Swiss industries, developing long-term relationships with enterprise customers, and aligning Alibaba Cloud’s solutions with strategic customer needs.

Key Responsibilities:

1. Customer Relationship Establishment & Opportunity Development

• Conduct in-depth market and industry research to identify strategic customers and key industry trends in Switzerland.

• Proactively identify and approach potential enterprise clients, uncovering decision-making structures and mapping customer ecosystems.

• Understand customer needs using their business language, gaining trust through consultative engagement, and translating needs into actionable cloud solution opportunities.

• Build and maintain strong relationships with key decision-makers, including CXOs, IT leadership, and business stakeholders.

• Develop account strategies that align with customer business goals and Alibaba Cloud’s value proposition.

2. Account Growth & Secondary Development

• Manage and grow relationships with existing customers by identifying new opportunities across service, operation, and technical collaboration domains.

• Provide a seamless customer experience by ensuring Alibaba Cloud offerings meet or exceed client expectations.

• Drive account penetration through upselling, cross-selling, and expansion across business units or subsidiaries.

• Collaborate closely with internal teams (solution architects, operations, marketing, legal) to design and deliver customized proposals and project plans.

3. Strategic Insight & Customer Intelligence

• Regularly gather and update intelligence on customers’ business strategies, budgets, current IT infrastructure, supplier relationships, and organizational changes.

• • Anticipate client challenges and proactively offer Alibaba Cloud services as strategic enablers for transformation and innovation.

Qualifications:

• Minimum 5 years of proven sales experience in the IT or technology sector, with a strong record of success in the Swiss market.

• Demonstrated ability to engage and influence senior-level stakeholders, including C-level executives, in both technical and business environments.

• Excellent interpersonal and communication skills, including public speaking, business writing, and high-impact presentations.

• Strong experience engaging with national or regional business communities and industry networks in Switzerland is a significant advantage.

• Comfortable operating in a global, fast-paced, and culturally diverse organization.

• Capable of leading cross-functional collaboration, managing internal and external stakeholders across sales, technical, legal, and operational teams.

• Demonstrated ability to navigate change, resolve conflicts, and drive alignment within distributed teams while maintaining high ethical standards.

• Fluent in German and English (both written and spoken); Swiss German is a strong plus; Mandarin is an additional asset.

• Familiarity with channel sales, alliances, and partner ecosystems is a plus.