L2/L3 IT Support Role

Bremen, Germany

JD:

4-6 years of Troubleshoot issues related to IT applications used on the shop floor. Working with shop floor operators to understand issues related to IT applications and resolving them as per SOP provided Knowledge of manufacturing process, knowledge of Aerospace industry would be an added advantage.

• IT endpoint knowledge, applicable on production lines, plus endpoint support.
• Knowledge on Manufacturing Shop Floor systems, line side IT devices (Printers, Scanners, MRTs etc barcode scanners, barcode printers, smart devices) and touch points
• Interaction with Team members for knowledge sharing, knowledge transition and issue resolution
• Stakeholder management, share regular updates and assist in preparing operational reports
• Triaging of issues and coordination with cross functional teams for timely resolution
• Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.)
• Maintaining agreed SLA levels and assuring Quality of delivery at all times
• Adhere to shift rotation plan and Operating model
• Interaction with SME’s on functional issues
• Coordinate communications between suppliers, OEM, and business stakeholders for their particular area
• Tracks and report progress to stakeholders
• Working experience in “ServiceNow” and knowledge on Incident, Problem, Change, SLM and Knowledge Management processes
• Working in Client environment as part of ShopFloor L1.5 Support will be a added advantage

Candidate has to be fluent in English and German language

• Work in shifts as mandated by the customer( 6:30 am till 14:30 pm and 11:00 am till 19:00)