Head of Technical Claims

Job Title: Head of Technical Claims

Location: Dublin

Working Model: Hybrid – 3 days per week in the office

Abrivia are currently recruiting for a Head of Technical Claims to join our client in Dublin. This is a senior leadership opportunity to shape and lead the technical claims function across all business lines, including Motor, Home, Commercial, Complex Property, and Personal Injury.

The role offers significant influence in setting direction, driving operational excellence, and enhancing customer experience through innovation and change.

Your Role

• Develop and implement a unified technical claims strategy across all claim’s areas.
• Lead and mentor a high-performing team, ensuring strong governance, compliance, and quality standards.
• Oversee settlement approaches, process efficiency, and continuous improvement initiatives.
• Drive digital transformation and utilise data insights to enhance claims management and decision making.
• Work closely with senior management and key stakeholders to align claims strategy with wider business objectives.
• Promote a culture focused on learning, accountability, and customer outcomes.
• Ensure financial accuracy through effective monitoring of claims reserves and reporting.

Your Skills

• Minimum 10 years’ experience in insurance claims management, ideally covering Motor, Home, Commercial Property, and Personal Injury.
• Proven leadership experience, with the ability to influence and operate at senior level.
• Strong knowledge of Irish regulatory and compliance standards.
• Customer-focused approach with the ability to use data and analytics to drive improvement.
• Commercial mindset with excellent planning and organisational skills.
• Demonstrated experience leading transformation and embedding innovation.
• Relevant insurance qualification (e.g. APA Commercial & Personal Lines) and a third-level degree or equivalent.

Benefits

• Annual performance-related bonus
• Car allowance and car parking
• Contributory pension scheme (up to 10% employer contribution)
• 30 days annual leave

Should this position be of interest to you please call Tadhg at 01 9052560. Applications are in strict confidence.