Support Specialist

Job Title: IT Support Specialist

Job location: Luxembourg

Duration: ASAP-Long Term Assignment

Languages: French and English.

Job Description - Roles and Responsibilities

Job Description:

Are you ready to discover the role of an IT Videoconference Support Specialist?

As an IT Videoconference Support Specialist, you will:

• Participate in configuration of videoconferencing environments.
• Test and administer applications and videoconferencing-related IT equipment.
• Assist staff members' requests for video conferencing (creation of meeting, support) Webex and MS teams. and provide assistance for the events, webinar videoconferencing requests.
• Be the point of contact for escalation for videoconferencing issues and meeting rooms.
• Provide deskside support for hardware, software and printer issues.
• Provide support for mobile devices and scan devices for spywares (IOS, Android)
• Assist in installation of the devices and certificates.
• Document operational support procedures and draft technical content for knowledge database.

Qualifications:

What would make you a fit for the role:

• Minimum of 5 years of relevant professional experience.
• Familiarity with common PC videoconferencing tools: Webex, Cisco Jabber, MS Teams, Skype, Cisco Webmeeting, Interactio, Barco, Cisco video conferencing systems etc.
• Fluency and communication skills in both English/French.
• Good skills in all of the MS office applications and end user computers.
• Being highly autonomous and broadly IT skilled.
• Knowledge of Linux and Windows environment.
• ITIL V4 Foundation Certified - strongly preferred.
• Knowledge of additional official EU languages, specifically German would be considered as an advantage.