Senior Customer Success Manager/Customer Success Manager, Marketing Analytics

Hello and welcome to start your next journey with Sellforte! 👋  

We are on a mission to help retailers & consumer brands accelerate their growth by making smarter data-driven marketing decisions. Our SaaS is an AI tool for marketing teams to holistically evaluate and improve the effectiveness of marketing and promotional activities. We are not a company that only shows cool marketing metrics or fancy dashboards – we deliver real impact. For example, check out from the video below how C&A's Analytics Director Gina de Ryck and Marketing Director Dr. Maik Kleinschmidt use Sellforte as an integral tool in their teams to improve marketing performance: https://www.youtube.com/watch?v=75GwT1FzDhI

Our customers include retailers, FMCG brands, and telcos. Serving modern data-driven marketing leaders like Gina and Maik in the video above, we have grown rapidly and have an ambitious plan to continue doing so For this journey, we need a customer-oriented and data-driven person who delivers impact to our customers.

You'll join a team of five customer success professionals who are in a key role when it comes to our customer happiness, and you’ll work closely with many experts from various fields (for example Customer Data Scientists and Developers). In addition, you'll get the chance to work with big consumer brands and make a real impact in their marketing by offering insights based on the data. 

🎯 What you will do as a (Senior) Customer Success Manager:  

As a Senior Customer Success Manager/Customer Success Manager, customer centricity is your focus. Your KPIs are ensuring excellent customer experience and delivering customer outcomes. You'll lead SaaS implementation projects between our product and customer systems as well as meet customers in monthly meetings and monitor their key performance metrics. As a marketing analytics professional, you'll be a bridge-builder between Sellforte data scientists & developers and customers, who delivers successful onboardings and impact to customers. 

You will:

• Lead Sellforte SaaS implementation projects (onboardings) by identifying relevant data sources, coordinating data collection and ensuring swift delivery of first results
• Analyze the efficiency of marketing and promotional activities from Sellforte tool and make recommendations based on them in quarterly meetings
• Coordinate monthly updates by ensuring that all required data arrives for analysis as agreed from relevant stakeholders and newest results are delivered on time to the customer
• Monitor customer's key performance metrics and make recommendations to customers
• Work with your customers with an analytical mindset to understand and optimize marketing mix and promotions and identify areas of opportunity to increase sales and margin
• Act as an analytics translator between customers and Sellforte data scientists and developers
• Define and close upsell and cross-sell opportunities based on customer needs
• Contribute to product development with your experience in marketing planning, execution and customer needs  

🎯 What we hope from you: 

• Full professional proficiency in English and preferably also in Finnish. German language is an advantage.
• Experience in marketing planning (e.g. media-mix planning, campaign planning), marketing consulting, or marketing analytics 
• Hands-on skills with MS Powerpoint and Excel
• Strong business conceptualising skills: From needs to understandable solutions 
• Drive to solve customers’ problems and present actionable results 
• Analytical mindset and hands-on experience in analytics 

🎯 What Sellforte offers to you: 

• Globally unique product and a company full of marketing analytics professionals.  
• International and multi-cultural team. We have +13 different nationalities working in 5 different countries! 
• A low hierarchy and enjoyable ride. We try to find that extra spark of fun that makes the journey worthwhile to ourselves and to the people around us. Sellforteans are bunch of warm hearted and kind people who enjoy delivering impact and growing the business together! 
• Growth – a fast track career growth, alongside the company's growth curve
• Flexibility to find your work-life balance - We understand that nine to five doesn't fit for all. We have also flexible hybrid working culture. As a company, we are trying to support different type of working, whether is was online or at the office. This means that teams and team members can choose what is the best way of working for them. As an example, we have fully remote employees and those, who like to work from the office on daily basis. Of course, your opinion matters!
• Benefits, such as healthcare, lunch and activity benefits, full holidays from the start of your employment (5 weeks/year), phone and other working equipment, option program, and home care services in case of sick children
• Option program: Opportunity to think like an owner!

🎯 How to apply: 

Do you feel that this position might match your wishes? Let’s start this journey together by starting to know each other! 

Apply for the position as soon as possible and latest on the 30.11.2024. We go through applications on an ongoing basis, and you will hear from us after we have had the time to go through your application. 

During our recruitment process, you'll meet your future team members and get the chance to explore our product. We will have couple of interview rounds: An intro call and a meeting with a Team Lead and a case interview with a team member. During the process you will also meet our CEO. If you need additional information about the position, please reach out to the Customer Success Team Lead Kata Wierzchowiecka ([email protected]). 

• We hope to hear from you soon! 😊