Track This Job
Add this job to your tracking list to:
- Monitor application status and updates
- Change status (Applied, Interview, Offer, etc.)
- Add personal notes and comments
- Set reminders for follow-ups
- Track your entire application journey
Save This Job
Add this job to your saved collection to:
- Access easily from your saved jobs dashboard
- Review job details later without searching again
- Compare with other saved opportunities
- Keep a collection of interesting positions
- Receive notifications about saved jobs before they expire
AI-Powered Job Summary
Get a concise overview of key job requirements, responsibilities, and qualifications in seconds.
Pro Tip: Use this feature to quickly decide if a job matches your skills before reading the full description.
The Technical Support Specialist delivers broad technical assistance across various customers, products, services, or projects. This role involves tasks such as guiding customers through account setup, troubleshooting configuration problems, explaining product or service usage, and providing any additional support they may require.
Responsibilities:
• Monitor events/alerts and resolve or escalate to the appropriate team
• Gather/establish required information for handling customer issues
• Manage customer expectations regarding estimated response times for issue
resolution
• Resolve issues via phone, email, chat
• Meet SLAs like response and resolution times by working other tiers
• Extensively research and document customer technical issues
• Collaborate with Technical Support team members to properly manage customer
inquiries and escalate when appropriate
• Own customer technical issues from initial report to resolution, communicating with
customers regularly regarding issue status
• Run monitoring reports for usage, performance and/or availability
Required Qualifications:
• Average / General experience in managing Linux systems (redhat, centos, debian/
ubuntu (install, setup, configuration, lifecycle management: updates/patching, backup/
dr, etc.))
• General experience in managing Windows systems (install, setup, configuration,
lifecycle management: updates/patching, backup/dr, etc.)
• Detailed knowledge of networking protocols and troubleshooting: DNS, HTTP, SSL, TCP
• Experience operating and troubleshooting email services and SMTP
• Excellence in technical communications with both technical and non-technical peers
• Strong analysis and troubleshooting skills and experience
• Minimum 3 years of Linux experience Multi Tasking Skills
• Advanced English skills (reading, writing and speaking)
Nice to Have:
• Bachelor's Degree in Computer Science, Math, or related discipline, or equivalent work
experience
• Past experience (1-2) as a systems administrator, network engineer, or cloud engineer
or similar technical position/role
• Customer service experience / strong customer focus
Key Skills
Ranked by relevanceReady to apply?
Join Recrumind and take your career to the next level!
Application takes less than 5 minutes