Manager – Data Management & Analytics will lead the design, implementation, and execution of data management and analytics strategies for the Shared Services of Dubai Holding - Group Services, encompassing HR, Procurement, and Finance verticals. The role is responsible for ensuring the integrity, quality, and governance of data while driving actionable insights through advanced analytics to support strategic decision-making and operational efficiency across the shared service functions.

Additionally, the role requires hands-on experience in UX/UI design and the application of design thinking principles to align with stakeholder expectations and enhance user experience.

Key Responsibilities:

Data Management & Governance

• Develop and implement a comprehensive data management framework & Strategy to ensure data consistency, quality, and security across HR, Procurement, and Finance.

• Establish and enforce data governance policies, standards, and best practices.

• Oversee the integration of data from various sources into a centralized system, ensuring data accuracy and accessibility.

• Collaborate with IT and other stakeholders to implement tools and technologies for

effective data management and governance.

Analytics & Insights

• Lead the development and delivery of dashboards, reports, and predictive models to provide actionable insights for HR (e.g., workforce planning, employee engagement), Procurement (e.g., supplier performance, cost optimization), and Finance (e.g., budget tracking, financial forecasting).

• Identify trends, patterns, and opportunities through advanced data analytics techniques such as machine learning and statistical modeling.

• Design and maintain key performance indicators (KPIs) to monitor and improve the effectiveness of shared service operations.

• Drive data-driven decision-making across all shared service verticals by presenting insights to senior management and stakeholders.

• Mentor and guide junior analysts, fostering a data-driven culture within the organization.

UX/UI Design & Design Thinking

• Apply hands-on UX/UI design experience to create intuitive and user-friendly interfaces for data management and analytics tools.

• Utilize design thinking principles to understand user needs, prototype solutions, and iterate based on feedback.

• Collaborate with stakeholders to ensure that design solutions align with their expectations and business objectives.

• Conduct user research and usability testing to gather insights and improve the overall user experience.

Demand Management & Project Management

• Manage the demand for data and analytics services by prioritizing requests and aligning them with business objectives.

• Develop and maintain a project portfolio to track and manage ongoing and upcoming projects.

• Ensure timely delivery of projects by coordinating resources, setting timelines, and monitoring progress.

• Implement project management best practices to ensure successful project execution and delivery.

• Collaborate with stakeholders to define project scope, objectives, and deliverables.

Collaboration & Leadership

• Act as a liaison between cross-functional teams to ensure data alignment and consistency in reporting and analytics.

• Provide leadership and mentorship to a team of data analysts and specialists, fostering a culture of continuous learning and innovation.

• Partner with business leaders to identify and prioritize analytics initiatives that align with

organizational objectives.

Process Optimization

• Leverage data to identify inefficiencies and recommend process improvements in HR, Procurement, and Finance operations.

• Collaborate with business stakeholders to understand their data needs and translate them into technical solutions.

Qualifications:

• Bachelor’s degree in Data Science, Computer Science, Information Systems, Business

Analytics, or a related field.

• Master’s degree or MBA is preferred.

Experience:

• Minimum 6 years of experience in data management, analytics, or business intelligence, with at least 2 years in a leadership role.

• Proven track record of managing data and analytics projects within shared service environments or similar multi-functional settings.

• Hands-on experience in UX/UI design and the application of design thinking principles.

• Experience in demand management and project management.

Technical Skills:

• Expertise in data governance frameworks, data quality tools, and data integration technologies.

• Proficiency in analytics platforms (Azure Stack -Databricks) and tools such as Power BI,

Tableau, SQL, Python, R, or similar.

• Strong understanding of ERP systems (e.g , Oracle) and their data structures within HR, Procurement, and Finance modules.

• Knowledge of advanced analytics techniques, including predictive modelling and machine learning.

• Experience working in an agile environment.

Soft Skills:

• Strong leadership and team management capabilities.

• Excellent communication and presentation skills, with the ability to translate technical

insights into business terms.

• Strategic thinking with attention to detail and a problem-solving mindset.

• Ability to collaborate with cross-functional teams and influence senior stakeholders.

Key Performance Indicators (KPIs):

• Data quality and governance metrics (e.g., completeness, accuracy, and timeliness).

• Number and impact of analytics-driven initiatives across HR, Procurement, and Finance.

• Adoption rates of dashboards and analytical tools by stakeholders.

• Reduction in manual data handling through automation and process improvements.

• Measurable improvements in shared service operational efficiency