Senior Customer Success Manager
Newcode.aiNorway9 hours ago
Full-timeOther
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Who are we?
At Newcode.ai, we're transforming how organizations harness AI in the real world. As a part of our collaborative, high-growth team, you'll have the rare opportunity to work side-by-side with visionary founders at the cutting edge of AI and innovation.
We foster a culture of trust, inclusivity, and excellence. If you thrive in dynamic settings, a high-paced work envrionment, and want to be immersed in the world of AI and startups, Newcode.ai is the place for you.
Role Overview
As a Senior Customer Success Manager at Newcode.ai, you'll empower our partners and customers to fully leverage cutting-edge AI solutions that drive operational excellence. You'll serve as a strategic partner, guiding customers from onboarding through adoption, expansion, and sustained value realization, while acting as an internal advocate for customer needs and AI-driven product development.
Core Responsibilities
Experience & Qualifications
Why You'll Love Working with Us
At Newcode.ai, we're transforming how organizations harness AI in the real world. As a part of our collaborative, high-growth team, you'll have the rare opportunity to work side-by-side with visionary founders at the cutting edge of AI and innovation.
We foster a culture of trust, inclusivity, and excellence. If you thrive in dynamic settings, a high-paced work envrionment, and want to be immersed in the world of AI and startups, Newcode.ai is the place for you.
Role Overview
As a Senior Customer Success Manager at Newcode.ai, you'll empower our partners and customers to fully leverage cutting-edge AI solutions that drive operational excellence. You'll serve as a strategic partner, guiding customers from onboarding through adoption, expansion, and sustained value realization, while acting as an internal advocate for customer needs and AI-driven product development.
Core Responsibilities
- Ownership of Customer Journey
- Onboard, continuously train and create success plans for customers
- Retention, Expansion, & Renewal
- Own renewals and expansion discussions, proactively identifying opportunities for growth within existing accounts
- Strategic Enablement & Adoption
- Identify and implement use cases that align with customer goals
- Drive measurable adoption
- Customer Impact
- Advocate for customer needs and follow through on feedback
- Identify and create market opportunities
- Leader & Mentorship
- Build the team and meaning of customers success
- Shape a culture of accountability and excellence
Experience & Qualifications
- 5+ years in Customer Success, Account Management in LegalTech
- A degree in law is a plus
- Proven track record of driving retention, expansion, and satisfaction in enterprise accounts
- Deep comfort working with legal, compliance, or highly technical clients; ability to quickly learn new domains if needed
- Experience facilitating workshops, onboarding, project management, and strategic account planning for customers
- Strong data-driven mindset: able to interpret usage analytics and outcome metrics to guide engagement and prioritization
- High EQ and comfortable navigating C-level conversations and working with stakeholders across teams
- Exceptional organizational, prioritization, and communication skills (written, verbal, interpersonal) with fluency in English. Conversational Norwegian or Swedish, as well as additional languages, is a plus.
- Proactive person; you reach out, spot and go for opportunities
- An itch to solve problems and a creative drive
- Reliable and trustworthy
- Co-creative; you excel in fast-paced environments and enjoy building anything from relationships to processes
- Experience with AI/Legal Tech systems and tools and a genuine curiosity about new technologies and their potential impact
- Growth mindset
- Team player mentoring others and contributing to a culture of inclusion and excellence
Why You'll Love Working with Us
- Culture of excellence and trust: We reward initiative, respect, integrity, and teamwork
- Work with talented peers in a collaborative, high-energy team
- Shape both product and culture as we grow
- Leadership and impact: Take ownership and drive outcomes from the start of your journey
- Global, inclusive team: Collaborate across borders and backgrounds
Key Skills
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