Project Manager

Role - PM with German Language Skills(French might be good to have)

Location - 100% Remote(should be available to support Central European Standard Time) - US candidates might not work due to the difference in time zone

Rate - Market Standard Rate

About us

Our client on a mission to improve lives through the power of learning. We’re a leading global learning company and one of the world’s largest education platforms, with more than 59 million learners. Our goal is to provide flexible, effective skill development to empower organizations and individuals.

Talented people are everywhere, and the right opportunity can be hard to come by. That’s why we’re focused on revolutionizing learning, using our skills and expertise to help others develop theirs and reach their full potential. Individually, we bring our unique perspective to reimagine the way we share knowledge. Together, we can improve lives by making learning more accessible for our learners, our instructors, and businesses around the world.

Our client is headquartered in San Francisco with global offices in Australia, India, Ireland, Türkiye, and the US. Learn more on our company page.

About you

You’re an active listener and a determined person who thrives in a collaborative environment like ours. You want to use your skills to help others progress, whether that’s internally with your team or seeing the impact your work can have on people around the world as you help us expand into new markets. You’re ready for a challenge and aren’t afraid to try new ideas. You’re deadline and results-driven, and laser-focused on creating value for our customers, both large and small, throughout their journey with us.

About this role

We are looking for a talented Project Manager who is driven by building relationships and being a key contributor to setting the strategic direction and value delivery of new and expanding customers. This is a role that requires leading internal and customer resources to initiate, plan, coordinate and manage numerous projects simultaneously from scoping through delivery. You will establish a strong partnership with Sales, Solutions Engineering and Customer Success and bring a project management mindset to help customers execute on their learning strategy, deploy new programs, and measure success through platform adoption KPIs and launch milestones.

What you'll be doing:

Reporting to the Manager, Project Management Services, you’re a strong customer-first advocate. Responsibilities include overseeing and directly managing a portfolio of customer projects focused on launching client's Business’s solutions quickly and successfully to drive impact throughout our customer's organizations.

Here’s what you’ll be doing:

Manage time-bound customer-facing projects including project scope, strategy, schedule,resource planning, risks, dependencies and close-out while driving clarity and minimizing complexity

Develop relationships with key internal stakeholders within Customer Success, Sales, Solutions Engineering, Professional Services Product, Engineering, and Marketing to create coordinated project plans and align these plans with customer expectations

Communicate clearly and effectively to client and customer management on the plans, status, and critical issues, through desired communication channels, including Slack, web conferencing and email, and in customers preferred language(s) (where appropriate)

Escalate urgent issues appropriately and drive them to closure in a timely manner, working closely with customer project stakeholders as needed

Support the establishment and adoption of project management frameworks, documentation, tools, KPIs and best practices

Identify areas for improvement and provide feedback to continuously improve our project management methodology, the tools we use, and how we communicate at client place.

What you’ll have:

We’re excited about you because you have:

5+ years of relevant work experience as a customer-facing project manager or implementation manager for a SaaS company focused on the delivery of customer solutions

Demonstrated history in project management and change management, working with large organizations with a proven ability to complete projects according to outlined scope, resources and timeline; and in delivering results and value in a time-bound capacity

The ability to develop and maintain a passion for the customer’s vision with our internal teams and to lead internal and customer stakeholders throughout the project journey

Demonstrated experience working with 10-15 large enterprise level customers at a time, where organizational complexity can introduce risk

Strong analytical and communication skills with an ability to solve problems creatively in a collaborative and virtual environment.

Experience in proactively addressing project obstacles and have the willingness to go above and beyond to chase down loose ends that lead to successful project delivery

Fluent in English and German(French might be good to have)

We understand that not everyone will match each of the above qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you!