Business Intelligence Analyst

Job Description:

• Design and build a new PowerBI workforce insights dashboard which consolidates HCM data metrics. Responsibilities will include project planning, stakeholder engagement, prototype design, testing, and release.
• Collaborate with cross-functional teams, both internal and external, to ensure alignment with business objectives and data reporting requirements. This includes collaboration with both technical and non-technical resources.
• Capture and maintain documentation of business and technical information, ensuring transparency and traceability.
• Develop training materials and strategies to enable end-users to effectively use the new dashboard. Provide training to the internal team as needed.
• Identify and escalate issues and risks as appropriate, and work to resolve them to ensure smooth project progression.
• Manage tasks, action items, and timelines for the project. Follow up on outstanding items and escalate as needed.
• Effectively communicate findings, insights, and project progress to stakeholders in a clear and understandable manner for both technical and non-technical audiences.
• Prepare presentations and demonstrations for engagement with stakeholders.
• Ensure data governance and data quality practices are adhered to in the creation and maintenance of the new dashboard.
• Ensure that data security and privacy guidelines are followed in all aspects of the work.

Must Have

Education

• Post-Secondary degree, diploma or certificate in Computer Science or related field of study. Yes

Work Experience

• Direct hands-on experience with a comprehensive set of visualization techniques and features that demonstrate both technical depth and storytelling skill using Power Bi. 5 years
• Experience developing complex measures, calculated columns, advanced time intelligence using DAX (Data Analysis Expressions) in Power Bi 5 years
• Direct hands-on experience in analyzing large complex datasets to perform trend analysis, predictive analytics, and forecasting using Power BI and Azure analytics tools 5 years
• Experience in creating and implementing business intelligence requirements. 5 years
• Experience preparing visualizations, dashboards, and analytical models 5 years
• Experience understanding and developing requirements for analytical projects. 5 years
• Experience with Contact Centre as a service (CCaaS) solutions and understanding of client interaction data is required. 5 years

Nice to Have

Work Experience

• Experience with dimensional modeling techniques. 4 years
• Experience with Power BI, Powerview, Microsoft SQL Reporting, and Analytical Services. 4 years
• Experience with relational database modeling techniques. 4 years
• Experience working in a data warehouse/business intelligence or relevant data environment in either a development or support role. 4 years