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We’re looking for a Network Engineer to join our international team and provide front-line technical network support for users across our Asia Offices. In this dynamic role, you'll be the first point of contact for network-related issues, helping to troubleshoot, resolve, and escalate problems, ensuring smooth and seamless connectivity and ensure smooth day-to-day operations by providing exceptional user support in a fast-paced international environment.
Key Responsibilties
- The candidate will work in an international team and perform 2nd level support To perform troubleshooting support for problems related to network infrastructure (LAN/WAN/WIFI ), Firewalls and Web Access Security Gateways
- Will work on projects led by Germany HQ and will also do Network Support for Asia and other regions
- Service and support of architectures & network infrastructure (LAN/WAN/WIFI), Routers, Firewalls, Web Access Security Gateways, servers, security controls, and ensuring implementation are in accordance with the agreed design.
- Monitor all systems and ensure all IT services are meeting service level agreement and issues are being resolved in a timely manner.
- Able to manage internal and external resources together with the IT colleagues on site when delivering any projects or tasks and ensure all deliverables are on time and on budget.
- Will work on projects regarding SD-WAN and our global network redesign with HPE Aruba devices
- Will administrate security tools like Firewalls, zScaler Internet Access, HPE Aruba Clearpass NAC and VPN connections
- Review all technical support related processes and documentation for continuous improvement.
- Willing to continuous education
- Maintenance and operations of network equipment in server rooms
- Degree in Computer Science / Telecommunications / Information Technology or any relevant.
- Relevant IT experience (e.g. Network administration, Firewall administration, Router administration, Proxy administration)
- At least 3-5 years’ experience in an IT System/Network Admin role.
- Excellent troubleshooting, problem-solving and analytical skills.
- Experienced and knowledge in Windows and Linux, Cisco routers, LAN, WAN, SD-WAN, , Wireless, Switches, VPN, DNS, DHCP.
- Knowledge with HPE Aruba Clearpass and Central, zScaler or Checkpoint will be an added advantage.
- Professional certification in LAN, WAN or Firewall topics will be an added advantage.
- Travelling may be required.
Key Skills
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