Agile Coach
New Era Technology NZUnited States1 day ago
Full-timeEngineering, Information Technology
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Agile Coach
50 E Business Way STE 300, Cincinnati, OH 45241
Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.
At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.
If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.
Job Summary
We’re seeking an Agile Coach who can elevate product delivery and team performance while aligning ways of working to business outcomes, especially in recurring revenue models (SaaS/subscription). This role blends hands-on coaching, organizational change leadership, and a customer-centric mindset. You will partner with product, engineering, sales, finance, and customer success to ensure our delivery practices translate into retention, expansion, and lifetime value—not just velocity.
What You’ll Do
Pay Range
$85 - $95 USD
New Era Technology, Inc., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).
View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/
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Agile Coach
50 E Business Way STE 300, Cincinnati, OH 45241
Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.
At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.
If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.
Job Summary
We’re seeking an Agile Coach who can elevate product delivery and team performance while aligning ways of working to business outcomes, especially in recurring revenue models (SaaS/subscription). This role blends hands-on coaching, organizational change leadership, and a customer-centric mindset. You will partner with product, engineering, sales, finance, and customer success to ensure our delivery practices translate into retention, expansion, and lifetime value—not just velocity.
What You’ll Do
- Agile Coaching & Delivery Excellence
- Coach teams and leaders on Scrum, Kanban, and Lean—adapting frameworks to fit value streams and OKRs.
- Facilitate team health assessments, flow metrics, and continuous improvement cadences.
- Establish definition of ready/done, empirical planning, and evidence-based forecasting.
- Stand up and refine Agile scaling patterns that reduce dependencies and increase flow.
- Coach Product Managers/Owners on backlog strategy, hypothesis-driven development, prioritization by customer value, and lean discovery.
- Business Engagement & Strategy Alignment
- Facilitate cross-functional rituals (e.g., quarterly business reviews, PI/Big Room Planning, portfolio Kanban) that align stakeholders on outcomes, capacity, and risk.
- Build shared understanding of trade-offs across product, engineering, sales, finance, and customer success; surface decisions early with clear options and impacts.
- Create value stream maps to reduce lead time from idea → revenue and improve handoffs (sales → onboarding → adoption).
- Recurring Revenue Model (SaaS/Subscription) Enablement
- Coach teams to plan and measure against recurring revenue drivers:
- Net Revenue Retention (NRR), Gross Revenue Retention (GRR)
- Churn & Contraction, Expansion/Upgrades, Customer Acquisition Cost (CAC)
- Customer Lifetime Value (CLV/LTV), Payback Period
- Embed customer value hypotheses into epics/stories and ensure outcomes tie to adoption, engagement, and retention metrics.
- Partner with Customer Success to turn customer insights into roadmap bets and experiment backlogs; close the loop from usage telemetry to prioritization.
- Customer Understanding & Outcome Orientation
- Champion customer research practices: interviews, JTBD (Jobs To Be Done), journey mapping, usability tests, and product analytics review.
- Operationalize feedback loops (e.g., in-app surveys, NPS, CSAT, feature feedback) into sprint/quarterly planning.
- Drive hypothesis–experiment–learn cycles with measurable north star metrics (adoption, retention, time-to-value).
- Ensure teams build outcome-oriented roadmaps (problems and measures first, solutions second).
- Change Leadership & Enablement
- Design and deliver playbooks, workshops, and enablement tracks for leaders, POs, and engineers.
- Mentor scrum masters and delivery leads; establish a community of practice.
- Lead change using organizational design patterns (cross-functional squads, domain ownership, thin-slice delivery).
- Track and communicate progress through transparent dashboards and review cadences. Success Metrics (What “Great” Looks Like)
- Faster Flow & Predictability: Reduced cycle time/lead time; improved commitment reliability.
- Business Outcomes: Improved NRR/GRR, reduced churn, increased adoption of key features, and higher LTV.
- Customer Impact: Better CSAT/NPS, shorter time-to-value, increased product engagement.
- Team Health: Higher eNPS/team health scores, sustainable pace, fewer blockers, and handoffs.
- Strategic Alignment: Clear line-of-sight from OKRs to roadmap to delivered outcomes.
- 5–10+ years in Agile roles (Scrum Master, Product Coach, Delivery Lead, or Agile Coach).
- Demonstrated success coaching multiple teams and leaders in product engineering environments.
- Strong command of Scrum, Kanban, Lean, and metrics-driven improvement (flow, quality, outcomes).
- Experience in tying delivery to subscription/recurring revenue metrics and customer retention.
- Excellent facilitation, conflict resolution, and stakeholder management skills.
Pay Range
$85 - $95 USD
New Era Technology, Inc., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).
View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/
Create a Job Alert
Interested in building your career at New Era Technology? Get future opportunities sent straight to your email.
Apply for this job
indicates a required field
First Name*
Last Name*
Email*
Phone
Country*
Phone*
Location (City)*
Resume/CV*
Attach
Enter manually
Accepted file types: pdf, doc, docx, txt, rtf
Are you in a commutable distance to Cincinnati, Ohio?*
Select...
Do you have a minimum of 10 years of related experience for this role?*
Select...
Does the pay range of $85 to $95/ hr match your expectations?*
Do you now, or in the future, require visa sponsorship in order to work in the United States?
Select...
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