Service Delivery Engineer - Network

Functional Responsibilities:

• Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers etc.).
• Provide remote troubleshooting and fault finding if issues occur upon initial installation.
• Participates in execution of networking projects: (Site visits, technical evaluation, installation, implementation, and NRFU Testing.
• Maintain and support Customer/MEEZA’s LAN/WAN environment.
• Provide remote support to on-site engineers, Senior Engineers and end users/customers during installation, upgrades, and troubleshooting.
• Provide Level 2/3 support and troubleshooting to resolve issues.
• Maintains up to date network documentation includes Rack Layouts and Network Inventory details.
• Responsible to adhere with all information security policies and procedures of MEEZA’s network and security standard architecture.
• Willing to work flexible hours and on weekends as per business requirements.
• Collaborator, initiative-taker with the ability to complete tasks in an unsupervised environment.
• Have high inter-personal skills including politeness, and positive general outlook.
• Perform other related duties as assigned.

Knowledge, Skills & Experience

Academic & Professional Qualifications:

• Bachelor’s degree in computer science, Information Systems, Engineering, or equivalent.
• At least holding one CCNP certification specializations from Cisco Systems.
• Should hold ITILv3 Foundation certification.

Experience:

• 5-6 years of experience in information technology or a similar field.

Skills and Requirements:

• Good understanding of Project Planning.
• Strong Microsoft Office experience (Word, Excel, Visio, and PowerPoint).
• Should have good experience from Enterprise based network and operations.
• Well knowledge/experience on routing and switching (L2/L3).
• Well knowledge/experience on routing protocols (e.g.: OSPF, BGP).
• Well knowledge on Service Provider / MPLS L3VPN networks.
• Well knowledge on Network Security Products (e.g.- Cisco ASA, Palo Alto, FortiGate Firewalls and Cisco ISE).
• Well knowledge on Enterprise and Service Provider based routers and Switches (e.g., -Cisco ISR, ASR Routers, Cisco Catalyst/Aruba Switches).
• Well knowledge/experience on Data Centre technologies and platforms (e.g.: Cisco Nexus 7K/5K/2K).
• Knowledge or experience on the network and server load balancers (e.g., F5 ,A10).
• Basic knowledge on Cisco wireless networks.
• Knowledge on Cisco Unified Communication is a plus.
• Knowledge/experience on any Network Management System (as, Cisco Prime, MRTG/PRTG, HP OVO) and preparing reports.
• Visio design/diagramming skills.