Infinite Computer Solutions
Network Engineer
Infinite Computer SolutionsIndia2 days ago
Full-timeInformation Technology
Job Description

NoC Engineer L1 Support

Overall 2- 3 years of experience in spanish language

Key Responsibilities

  • Ready to work in 24*7 Work environment, manage NoC operations and incidents.
  • Perform first level troubleshooting using tools and utilities to resolve network related issues
  • Monitor network performance and validate alerts using monitoring tools;
  • Contact and follow up Power companies for energy outages.
  • Create, assign, and update the incident using ticketing tools
  • Co-ordinate with Network Engineers, escalate L2 teams for incident resolutions
  • Follow-up with support teams on open incidents
  • Severity 1 to 4 Incident triage, support, management, restoration, recommendations
  • Triage technical and non-technical escalations.
  • Follow Standards, Policies, and Processes (SoPs and MoPs) for the NOC operations.
  • Responsible for the process to effectively monitor all services that ensures compliance with Tier model and SLAs.
  • Ensured efficient resolution of incidents through people, process and technology.
  • Provide timely, accurate, and effective communication on service impacting events. Work with vendors on issue resolution and communications.
  • Demonstrated ability to work with operational concerns and teams.
  • Ability to communicate effectively, both written and verbal.
  • Ability to work independently or in a team and meet deadlines.
  • Manage effective co-ordination with Onshore teams

Qualification

  • Bachelor’s degree and certification in language- Spanish
  • Ready to work shifts and flexible hours.
  • Good written and verbal communication skills-English and Spanish
  • Manage effective co-ordination with Onshore teams

Qualifications

Bachelors Degree

Range Of Year Experience-Min Year

2

Range Of Year Experience-Max Year

4
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