Operations Program Manager (with Scrum Master)

The Value

Appficiency understands that people are our greatest strength. We always put our talented people first and invest heavily in seeking diverse backgrounds. We then challenge them with the best opportunities to learn, innovate and lead, more than they could elsewhere. We combine advice with action to develop experts that are knowledgeable and passionate about what they do.

Appficiency is committed to developing a culture built on integrity, collaboration and growth, and is proud to be an equal opportunity employer. In addition, as part of our growing global network, there are opportunities to work with international teams and clients, or even help lead our global expansion.

The Grind

We have already been recognized for being the best at what we do, but we are working smart to do even better and that all starts with you. We are a rapidly growing company at the interchange of business and technology which requires entrepreneurial tenacity, motivation to learn, and enterprise building initiative.

No matter your role, you will be an integral member of the team, focusing on engagements of varying sizes and across diverse industries. In our progressive environment, the projects you work on will drive your learning and accelerate your business acumen and technical expertise.

The Talent

We realize that to maximize value for our clients we need to deliver the best advice and technological solutions unique to their business needs. As part of our team, you will be at the forefront of new initiatives and best practices as we continue to help businesses grow and thrive on the cloud.

We work with clients to define their IT needs and show them how to get there. We provide technological solutions and support your enterprise's need to improve performance and better compete in the market. Whether our clients are looking for a solution, a focused change initiative or a full-scale enterprise transformation, our team delivers IT solutions that help create a sustainable competitive advantage.

We’re looking for an Operations Program Manager with strong Scrum Master experience to lead delivery operations and cross-functional program alignment across our Certinia (FinancialForce) initiatives.

This role sits at the intersection of delivery management, process optimization, and executive communication. You’ll ensure that product and operations teams are aligned on priorities, that agile delivery cycles run smoothly, and that senior leadership has clear visibility into risks, dependencies, and progress.

The Commitment

• Oversee end-to-end delivery operations for Certinia-based programs, ensuring product iteration cadence is maintained across teams.
• Serve as the Scrum Master for critical workstreams — facilitating sprint planning, stand-ups, retrospectives, and backlog refinement.
• Partner with engineering, product, and finance teams to prioritize competing initiatives and align roadmaps with strategic goals.
• Drive cross-functional alignment by implementing clear governance processes and tracking interdependencies.
• Identify, communicate, and mitigate risks to delivery timelines and resource constraints at the executive level.
• Develop and maintain program dashboards and reporting for leadership, focusing on KPIs, velocity, and operational performance.
• Support continuous improvement initiatives, including retrospectives, tool optimization, and agile process refinements.
• Foster a culture of accountability, transparency, and delivery excellence.

The Essentials

• 4–6 years of experience in program or operations management with a proven background as a Scrum Master.
• Hands-on experience with Salesforce / Certinia (FinancialForce) ecosystems strongly preferred.
• Proven success driving cross-functional delivery in complex, fast-paced environments.
• Strong command of agile methodologies and program delivery frameworks.
• Exceptional executive communication and stakeholder management skills.
• Proficient in project management tools such as Jira, Asana, or Monday.com.
• Comfortable working independently across time zones but aligned with UK business hours.
• Relevant certifications (e.g., CSM, PMP, or SAFe) are a plus.

Why Join Us?

Play a key role in operationalizing agile delivery across product and business functions.

Collaborate directly with executive leaders to shape delivery strategy and business impact.

Be in a high-growth environment that values clarity, agility, and execution excellence.

Work remotely in UK Time Zone.