This opportunity is with Miramar Underwriting Agency, a general insurance underwriting agency that provides business insurance solutions tailored to the client needs of general insurance brokers. As a wholly owned subsidiary of Steadfast Group Pty Ltd, we act on behalf of a number of insurance companies in Australia and internationally. Our aim is to provide innovative solutions for property, liability and engineering risks to protect businesses against financial loss.

About the Opportunity

We are seeking a Business Analyst to join our team.

The Agencies Platform Migration Program is a transformative program of core system migrations across multiple underwriting agency businesses within Steadfast. The Business Analyst will work within the Projects team and work stream between SUA, Steadfast Group, Steadfast Technologies and platform vendor.

The focus of this role is to act as an intermediary between end users and IT to ensure that business/user requirements are accurately captured, documented, translated and provided to vendor/tech teams for effective delivery of agreed IT solutions.

You will work collaboratively with key stakeholders and subject matter experts in a way that meets business objectives and improves brand and reputation in the marketplace. This role will play an important part to help deliver the organisation’s strategy.

Key Responsibilities

• Gather and document business requirements by engaging with stakeholders across underwriting, claims, and operations to support system enhancements and process improvements.
• Analyse and improve insurance processes, identifying inefficiencies and recommending solutions that align with business goals and regulatory requirements.
• Collaborate in Agile environments, using tools like Jira to manage sprints, write user stories, define acceptance criteria, and track progress.
• Support system implementations and transformations, including large-scale change initiatives, with the ability to lead meetings, manage stakeholder expectations, and understand the broader business impact.
• Leverage technical skills, including basic coding or scripting knowledge, to support data analysis, system configuration, or automation tasks.
• Develop reports and dashboards to support data-driven decision-making, ensuring accuracy and consistency across multiple systems and CRMs.
• Build strong relationships with cross-functional teams, acting as a bridge between business and technical stakeholders to ensure successful project delivery.

Skills and Qualifications

• 2–5 years of experience as a Business Analyst, ideally with exposure to insurance (underwriting or operations experience highly regarded).
• Demonstrated involvement in the successful delivery of small to medium-sized IT or business projects.
• Strong communication and stakeholder engagement skills, with the ability to facilitate discussions and gather requirements effectively.
• Familiarity with Agile and/or Waterfall methodologies, including experience using tools like Jira to manage user stories and track progress.
• Solid understanding of the software development lifecycle and ability to contribute to documentation, testing, and implementation phases.
• Exposure to process mapping, workflow analysis, and writing clear business requirements or user stories.
• Comfortable working in a fast-paced environment, managing competing priorities, and contributing to broader transformation initiatives.

Benefits

As a valued member of the Steadfast team, you'll enjoy a comprehensive array of benefits tailored to support your professional and personal well-being. Joining Steadfast means gaining access to:

• Hybrid working arrangements to help you balance work and home life.
• Career advancement opportunities and professional development through training programs, mentorship initiatives, and tuition reimbursement. We also partner with ANZIIF for accreditation and qualifications.
• Free company provided Life, Temporary Permanent Disablement, Salary Continuance and Travel insurances, plus access to other discounted insurances.
• An expansive Health and Wellbeing program, which includes free annual health checks, free annual skin checks, Flu shots, holistic support and advice, and confidential counselling.
• Working in a vibrant and collegiate culture where you are a person, and your contribution is valued.

About Us

Miramar believe that businesses should have access to insurance solutions that are as individual as they are. Far from a one-size-fits-all approach, we think outside the box to deliver responsive service, intuitive advice and tailored policy coverage.

By valuing relationships and taking the time to truly understand your client’s needs, you can trust that Miramar insurance solutions are the right one.

Our commitment to innovation, communication, and fit-for-purpose insurance ensures award-winning products that are recognised year after year by the brokers we work with.

Our parent company Steadfast are leaders of the general insurance broking and underwriting industry, and we lead from the front. We are proud of our diverse mix of people and skills, coming together across multiple business and business units to create the next generation thinking, systems and technologies that will drive the insurance sector forward.

As a wholly owned subsidiary of Steadfast, Miramar provides valuable opportunities to build meaningful career opportunities alongside some of the brightest and most influential people in the insurance industry.

To Apply

We are always on the lookout for great talent, if you are interested in a confidential conversation regarding career opportunities, please email [email protected]

We believe that our people are our greatest asset. Our people are chosen for their personalities, their ethics and professional qualities without any exclusion, preferential treatment, or discrimination. We are proud to be an equal opportunities employer and do not discriminate by reason of age, gender, gender identity, race, sexual orientation, nationality, religion or disability or any other difference. We encourage applications from all individuals and will provide appropriate assistance for candidates with disabilities or special needs throughout the recruitment process upon request.