Operations Support Specialist (fixed-term contract)

Since 2019, Pactum has been at the forefront of transforming enterprise procurement with groundbreaking Agentic AI. We are not just automating a process; we are leading the industry in redefining how companies negotiate and manage supplier relationships. Our AI agents work around the clock, collaborating seamlessly with humans to discover negotiation opportunities and close supplier deals at scale. Trusted by over 50 of the world’s largest enterprises, including Walmart and Rolls-Royce, we deliver tangible value, drive agility, and unlock hidden potential.

Ready to make an impact? Join our passionate, global team and be part of a bold mission: to bring trust, transparency, and automation to every supplier negotiation.

As the first in our field, we address novel challenges with novel solutions. Our platform enables large enterprises to manage and monitor negotiations at scale, effectively saving money, boosting efficiency, and strengthening crucial supplier relationships. We’re built on a foundation of deep decision-making capabilities and cutting-edge innovation, which has allowed us to raise over $100 million in funding, including a Series C of $54 million in June 2025 led by Insight Partners. Our technology is proven—with notable achievements like a negotiation and signing carried out entirely by AI agents in just 87 seconds.

We are looking for a Operations Support Specialist to be the primary support point for users, ensuring their seamless success and satisfaction with our automated negotiation product by resolving needs, driving process improvements, and fostering essential cross-functional collaboration.

Please note that this is a fixed 4-month contract.
Salary: €1,800 gross (per month)
Work time: the role operates within the USA timezone to support our core users. Typical start time will be between 13:00 and 15:00 (Tallinn time).

1.  User support and success.
• Support the end-users of our automated negotiation product with a customer-centric mindset, helping them address issues and challenges.
• Drive the success of negotiations by proactively engaging with users through calling.
• Help users achieve agreements and effectively utilize our software platform.
• Make informed decisions on the most efficient way to deliver high-quality support during full-roll-out phases.
2. Operational excellence and process improvement
• Collaborate with the Implementation team to edit configurations of existing automation elements in Pactum, ensuring optimal automated processes.
• Participate in analyzing project results and proactively suggest future improvements to enhance efficiency and performance.
3. Collaboration and project delivery
• Work closely with the Operations Manager to deliver best-in-class negotiation projects.
• Collaborate with the customer success & growth team during the live phase, jointly ensuring the delivery of client and Pactum value through automated negotiations.
• Contribute to company and team KPIs, OKRs, and strategic initiatives.
  

• 2+ years of customer-facing experience.
• Fluency in English.
• Proven experience in a fast-paced, customer-centric environment.
• Comfort communicating new ideas for process improvements.
• Excellent phone presence and communication skills.
• Experience using a CRM is preferred, OR demonstrated ability to pick up new technology quickly.
  

• Fluency in Mandarin.
• Fluency in French.
• Experience in outbound sales, call centers, or cold calling.
• Experience working in a startup environment.
• Experience working in translation.

• You believe the best work happens when passion meets purpose and you're driven to push boundaries. Pactum is an environment where you can truly shape an industry by building agents used by top global companies.
• You want to help define the creative and narrative identity of a category-shaping AI platform trusted by industry leaders.
• You thrive in a mission-driven, curious, and collaborative environment, actively shaping the future of enterprise negotiation.
• You are passionate about being part of an elite team that builds real-world agents used by some of the world’s largest companies.
• You have relentless hunger and ambition to push boundaries, never settling for the status quo, and always striving to reach the next level.
• You are motivated by the challenge to innovate continuously and see your work make a tangible, industry-changing impact.
• You believe in giving AI purpose and are driven to move the industry forward.

🩺 Paid sick leave. Take the time you need, worry-free.

🤝 Team bonding. Enjoy happy hours, activities, and cross-functional chats with fellow Pactonians.

❤️ Medical, dental, and vision coverage. Including US programs and EU/UK government plans.

🌴 Generous national holidays. Including U.S. programs and EU/UK local holidays.

👶 Paid parental leave. Supported by US and EU/UK programs.