At Trusted Shops, we’re shaping Europe’s Community of Trust – a space where Businesses and Consumers connect with confidence, transparency, and security. Every day, millions of Users and thousands of Companies across Europe trust us to deliver safe, reliable, and seamless digital experiences.

To realize this ambitious Vision, we see Artificial Intelligence not as a trend but as a core driver of our future. AI is essential to how we solve complex challenges, scale our operations, and create customer experiences that are not just efficient but truly intelligent.

We’re growing our AI capabilities with an AI-first mindset – where AI is integrated from the ground up, powering the Solutions of tomorrow.

Now, we’re taking the next step: shaping the future of Agentic Commerce – a future where AI doesn’t just support decisions, but acts with purpose, responsibility, and impact.

Your Key Responsibilities as AI Engineer (f/m/d):

As an AI Engineer (f/m/d) in our AI Solutions Team, you’ll play a key role in developing the intelligence that drives our Products, Services, and internal Processes forward.

• You will train and fine-tune machine learning and generative AI models to solve critical Business challenges—such as churn prediction, content generation, and trust scoring
• You’ll design and build autonomous AI agents that solve problems independently and interact seamlessly with Users and Systems. These agents are based on modular, reusable logic to maximize flexibility and scalability
• You will develop cutting-edge Retrieval-Augmented Generation (RAG) Systems and intelligent agents that actively integrate with external tools and data sources via the Model Context Protocol (MCP)
• You’ll create general-purpose classifiers, scoring engines, and prompts that can be easily accessed and used across teams through APIs and serverless Architectures like AWS Lambda
• You’ll connect your AI Solutions with key internal Platforms such as HubSpot, Salesforce, and Trusted Shops’ proprietary Applications, driving seamless System Integration
• Throughout your work, you will ensure that all solutions are explainable, trustworthy, and compliant—fully aligned with Trusted Shops’ core values of transparency and reliability

Why Join Trusted Shops?

• Personal Development: You’ll receive direct support from your Engineering Manager, ensuring your growth and success.
• Health & Wellbeing: Participate in monthly health activities and earn an extra vacation day for achieving health goals.
• Continuous Learning: Enjoy your “Self Education Day” every last Friday of the month, where you can focus on personal growth, attend internal tech talks, read a book, or work on your goals.
• Inclusive Work Culture: Flexible working options and a focus on work-life balance. No late-night work expected.
• If you want to know more about our organisation, feel free to check out the LinkedIn articles of our CTO

What we’re looking for

• Proven experience in Machine Learning (ML) and/or Generative AI (GenAI) system development
• Familiarity with Agentic AI concepts — experience in building autonomous workflows, planning logic, or multi-agent systems is a plus
• Strong Python skills and hands-on experience with modern machine learning and generative AI frameworks, libraries, and toolchains
• Practical understanding of MCP (Model, Context, Prompt) concepts
• Experience designing, building, and scaling APIs and AI-powered services
• A data-driven mindset — you think in metrics, value continuous feedback, and focus on product impact
• Fluency in English is mandatory; additional language skills are a plus
• A collaborative, curious, and purpose-driven approach to your work

What we offer you

• Hybrid work: Combine flexible remote work with team time in the office
• Workation: Temporarily work from a destination of your choice within the EU, Iceland, Liechtenstein or Norway
• Permanent contract with Europe's trusted brand
• One "Self Education Day" per month
• 27 vacation days + 3.5 additional days off at Christmas, New Year's Eve and Carnival
• Buddy programme (an experienced trustee is at your side)
• Individual training opportunities
• Events (Team Events, Unit Events, etc.)
• Health Pass (free online and offline sports, fitness and health courses)

BUILD A COMMUNITY OF TRUST WITH US - #cometotrust

Not sure if you are what we are looking for? Apply!

At Trusted Shops, we are interested in you as a person - whether you fit in with us is

independent of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity. Trusted Shops is clearly committed to diversity and against discrimination.