Overview:

We're seeking a Field Engineer experienced in IT infrastructure, networking, and client-facing technical delivery. The role involves implementing, maintaining, and supporting systems for multiple clients in fast-paced environments. Ideal candidates are hands-on, technically strong, and excellent communicators who take ownership and deliver high-quality results.

Key Responsibilities:

• Document client networks and assist in planning and executing projects.
• Lead or assist with installations, configurations, and troubleshooting across Windows Server, Microsoft 365, Cisco networking, firewalls, VPNs, and backups.
• Manage small projects and support senior engineers on large-scale implementations.
• Maintain backup systems and ensure reliable data recovery.
• Configure and manage file, print, and remote access services.
• Administer Active Directory, Microsoft 365, and email systems.
• Provide accurate time estimates and communicate proactively with clients.
• Participate in pre-sales and project planning activities with internal and external stakeholders.
• Mentor junior engineers and contribute to team development.

Skills & Qualifications:

• IT/Computer Science qualification.
• Previous experience in an MSP or field-based IT support role.
• Proficiency with Windows desktop/server environments, TCP/IP, DNS, VPN, and FortiGate/Fortinet firewalls.
• Familiarity with switching, routing, VLANs, and wireless (preferably Ubiquiti).
• Experience with Dell hardware, data backup/recovery, antivirus, and VPN technologies.
• Strong documentation, planning, and customer communication skills.
• Self-motivated and capable of managing multiple priorities.

Preferred Certifications:

• CompTIA A+, Network+, Microsoft, Cisco, Fortinet, or Dell certifications.