About Us

ColendiBank is Türkiye's first AI-powered digital native universal deposit bank, pioneering the integration of advanced technology with accessible financial services. Officially launched in 2024 following the acquisition of a coveted digital banking license, the bank caters to individuals and SMEs with a focus on micro credit and innovative deposit services. As a fully digital institution, ColendiBank leverages a cutting-edge, scalable core banking platform to deliver seamless, secure, and user-friendly experiences. Its commitment to innovation positions it as a leader in redefining digital banking in Türkiye.

Job Description

We are looking for a dynamic and forward-thinking Senior Product Owner - Banking as a Service (BaaS) to lead the vision, strategy, and execution of our digital channels. Reporting to the Customer Experience and Analytics Director, this role involves managing a team of channel specialists, product owners, QA experts, and cross-functional squads, ensuring our platforms deliver seamless and innovative customer experiences.

The ideal candidate will be an experienced digital product leader with a strong background in banking or fintech, preferably within BaaS platforms, combining strategic foresight with operational excellence.

Key Responsibilities

Leadership & Team Management

• Collaborate with digital channel specialists, product owners, QA experts, and digital squads focusing on BaaS initiatives.
• Define team and squad objectives, set priorities, and ensure delivery excellence.
• Drive cross-functional squad collaboration to deliver value in agile delivery cycles.
• Foster a culture of accountability, innovation, and continuous improvement.

Digital Channel Strategy & Development

• Own the end-to-end strategy, backlog, and roadmap of BaaS and digital banking products.
• Conduct benchmarking against best practices and competitors to keep channels ahead of industry standards.
• Oversee backlog creation and prioritization in coordination with Product Owners.
• Manage demand shaping / requirement maturation processes, ensuring business needs are clarified, refined, and translated into actionable initiatives.
• Ensure seamless integration of new products and services into channels.

Vendor & Partner Management

• Manage relationships with external partners and solution providers, ensuring alignment with channel strategy.
• Negotiate contracts, SLAs, and performance KPIs with technology and service partners.
• Oversee vendor delivery quality and integration with internal squads.

User Experience & Quality Assurance

• Supervise UAT and quality assurance processes, ensuring top-class usability, accessibility, and security of BaaS products.
• Continuously improve customer journeys based on feedback, analytics, and best practices.
• Guarantee uninterrupted, reliable service quality across all platforms.

Performance Monitoring & Reporting

• Define and monitor KPIs for channel performance and adoption.
• Oversee analytics and reporting processes, converting data into actionable insights.
• Provide regular updates, dashboards, and presentations to senior management.

Innovation & Strategic Impact

• Stay informed about digital banking and fintech innovations, emerging technologies, and industry best practices.
• Translate innovation trends into practical strategies and pilot projects.
• Position our digital channels as leaders in customer-centric banking.

What We're Looking For

• Bachelor’s degree from a top-tier university in Business, Marketing, Information Technology, Engineering, or related fields.
• Minimum 4 years of experience in digital channel or product management.
• Currently working in the banking or fintech sector.
• Proven expertise in backlog management, demand shaping, vendor management, squad leadership, and benchmarking.
• Strong knowledge of UX/UI design, agile product management, and analytics.
• Proficiency in Figma, Sketch, MS Clarity, Jira, Confluence, Adjust, Qlik, Google Analytics, Power BI, and MS Office at an advanced level.
• Excellent leadership, stakeholder management, and communication skills.
• Strong analytical and problem-solving capabilities with a focus on delivery and results.
• High motivation, adaptability, and ability to thrive in a fast-paced hybrid working environment.
• Outstanding reporting, analysis, and presentation skills.

Join Us

At ColendiBank, you’ll play a key role in redefining the retail banking experience. We offer opportunities for professional growth in a collaborative, inclusive environment, contributing to a pioneering journey in the digital banking landscape.

Become a core part of our journey. Join ColendiBank as we build the future of digital banking.

ColendiBank is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.