Key Deliverables:

• Perform upgrades and enhancements on banking systems components.
• Perform integration of process with other systems whenever required.
• Main responsibility to provide administrative support, technical support, troubleshooting and to be backup to other teams under Banking Applications whenever require.
• Provide technical support to enhance functionality of the system and fix bugs.
• Co-ordinate with the Team Leader regarding any emergency or disaster cases for recovery requirements.
• Inform the Team Leader with exceptions and failures immediately once they appear.
• Communication with vendors for any upgrades and enhancements as required.
• Ensure troubleshooting is performed as and when required.
• Conduct research and development in banking systems and other related components.
• Attend support calls and join the department staff in emergency cases as required.
• Ensue all related activities are in accordance with bank’s policies, procedures, and standards.
• Participate in other related initiatives and projects as assigned or other duties as assigned by IT management.

Qualifications:

• Bachelor's degree in any IT

Skills/Knowledge:

• Communication skills
• Coordination skills
• Interpersonal skills
• Presentation skills
• Analytical skills
• Troubleshooting skills
• Application management skills
• Knowledge of database

Business Understanding:

• Strong Understanding of bank’s policies, procedures, and standards.
• Good Knowledge of general IT including Windows, UNIX and MS-Office.
• Good knowledge in networking.