Job Title: Field IT Support Engineer

Location: OM Sohar

Work Model: Onsite Dispatch Support One Visit per month

You will be required to carry your own laptop when visiting on-site so you can connect with the team remotely for any instructions/guidelines. Are you comfortable with this requirement

• Work Volume: Approximately 1 visit per month (based on call-outs)
• Notice Period: Minimum 24-hour notice for each dispatch

Job Overview

Field IT Support Engineers to provide on-site technical support and smart hands assistance for IT infrastructure, desktop, and data center operations at client sites in Oman.

Key Responsibilities

• Provide on-site troubleshooting and resolution for hardware, software, and operating system issues.
• Install, repair, and maintain desktops, laptops, printers, and peripherals.
• Perform smart hands and feet support in data center environments under instruction.
• Support basic network activities including LAN/WAN connectivity, DNS, DHCP, VPN, and RDP troubleshooting.
• Conduct preventive maintenance and root cause analysis for recurring issues.
• Handle PC break/fix, basic administration of Windows, and optionally Mac/Linux OS.
• Provide peripheral and networking hardware assistance (routers, switches, racks, etc.).
• Maintain accurate documentation and update ticketing systems (ServiceNow, Remedy, etc.).
• Ensure compliance with customer security and hardware warranty policies.

Technical Requirements

• 2–3 years of strong experience in IT infrastructure field support.
• Hands-on experience in troubleshooting and fixing desktops, laptops, and printers.
• Familiarity with network concepts (LAN/WAN, TCP/IP, DNS, DHCP, VPN, RDP).
• Ability to lift and move computer equipment up to 50 lbs.
• Knowledge of problem management and repeat call analysis.
• Experience using ticketing tools (e.g., ServiceNow, Remedy).
• Preferred Certifications:
• CompTIA A+
• Associate Degree in Electronics or related field
• OEM certifications (Dell, Lenovo, Toshiba, HP, etc.)