ahlibank
Staff Relations & Governance Manager
ahlibankOman18 hours ago
Full-timeLegal

SUMMARY OF ROLE:

The role leads and manages the Bank’s employees and workplace relations, ensuring full compliance with applicable laws, regulations, and internal HR policies. It upholds sound people governance by overseeing employee and labor relations matters, advising management on policy interpretation and regulatory requirements, and supporting the resolution of workplace issues. It contributes to performance discussions as part of a broader effort to maintain consistency in people's practices. In addition, it oversees accurate employee data management, process governance, and improvement initiatives within the function, contributing to efficiency and enhanced employee experience. The incumbent serves as the primary advisor on employment laws, compliance matters, and HR-related risk mitigation strategies across the Bank.

Responsibilities

Employee Relations
• Manage and resolve employee grievances, conflicts, and disciplinary matters in alignment with Omani Labor Law, CBO guidelines, and internal HR policies and procedures.
• Conduct impartial investigations into employee complaints or misconduct, ensuring due process and confidentiality.
• Support performance management processes, including Performance Improvement Plans (PIPs).
• Implement corrective and preventive actions to maintain a positive and compliant work environment.
• Advise HR and business leaders on appropriate disciplinary or corrective actions, ensuring consistency and fairness.

Regulatory & Governance Representation
• Represent the Bank in employment-related matters before relevant authorities, regulatory bodies, and external stakeholders, ensuring professionalism and adherence to legal standards.
• Coordinate and participate in internal governance forums such as investigation committees, disciplinary panels, and employee relations steering committees, providing expert guidance and case insights.
• Prepare and present case summaries, status updates, and recommendations to management and relevant committees for decision-making and policy alignment.
• Review and validate case documentation, responses, and evidence for internal and external proceedings, ensuring accuracy, confidentiality, and compliance with internal protocols.

Policy, Compliance & Governance
• Ensure compliance with all relevant regulatory frameworks (CBO, MOL, SPF, etc.) and maintain alignment between legal obligations and HR practices.
• Provide expert interpretation of employment laws, regulations, and compliance standards, advising management on strategies to mitigate HR-related risks.
• Monitor and report compliance breaches or potential risk areas related to staff management.
• Support internal and external audits related to employee relations and HR governance.

Data Management, Reporting & Analytics:
• Maintain accurate, confidential, and up-to-date employee records across HRMS and physical files, ensuring integrity and compliance with internal policies and regulatory requirements.
• Track and analyze employee lifecycle data, including onboarding, transfers, terminations, grievances, and disciplinary actions, to identify trends and support proactive decision-making.
• Develop and maintain HR dashboards, trackers, and management reports covering employee relations, compliance, and workforce indicators to enable data-driven insights and governance reviews.
• Ensure documentation accuracy and readiness for audits, management reviews, and regulatory submissions.

Process Innovation, Automation & Digitalization:
• Review and lead process innovation initiatives within the Employee Relations function, focusing on enhancing efficiency, governance, and employee experience.
• Identify and drive opportunities for automation and digitalization of ER workflows (e.g., case tracking, document management, reporting dashboards).

Stakeholder & Relationship Management
• Serve as the HR focal point for legal, compliance, and business heads on employee relations and regulatory issues.
• Build constructive working relationships with external authorities and internal stakeholders.
• Deliver training and awareness sessions on employee relations, disciplinary management, and regulatory compliance.


Requirements

  • Bachelors in Human Resources, Law or any related fields.
  • Strong knowledge of Employment laws and regulations
  • 8-10 years of progressive HR experience, with strong focus on employee relations, regulatory frameworks, and labor law
  • High interpersonal and communication skills.
  • Strong organizational and problem-solving skills.



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