Global HR Shared Services Assistant

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

You will be part of the Collaboration & Excellence Team in the Global HRSSC, supporting day-to-day execution of activities across quality, documentation, and reporting workstreams. You will work closely with team members and stakeholders to ensure accurate documentation, effective reporting, and smooth audit support in line with the guidelines established.

Key Responsibilities Include

• Support creation and maintenance of process documents (SOPs, templates, job aids).
• Assist in collecting and organizing data for standard HRSSC reports and dashboards.
• Execute regular audit and review activities as per standard checklists to validate process accuracy and policy compliance. Document audit observations and assist in tracking corrective actions.
• Prepare basic reports and summaries for SLA/KPI performance tracking.
• Help identify operational gaps and flag issues for review by senior team members.
• Collaborate with team members to ensure high-quality deliverables and timely completion of assigned tasks.
  
  

What You'll Bring

• A graduation degree.
• ~1-3+ years of experience in shared services, or process reviews/documentation/reporting roles.
• Familiarity with tools such as ServiceNow & Workday (preferred) and Microsoft Excel (pivot tables, charts), PowerPoint, and Visio.
• Ability to manage multiple stakeholders and priorities in a matrixed setup.
• Fluency in English, both written and verbal.
  
  

Additional info

You’re Good At

• Developing and maintaining clear documentation and process standards.
• Working with data to generate insights and support decision-making through metrics and dashboards.
• Identifying inefficiencies and proposing practical improvements.
• Thriving under pressure with exceptional attention to detail.
• Insightful decision making and team collaboration.
• Problem solving complex tasks, learning from challenges, and having a continuous improvement mindset.
• Creating meaningful experiences for every customer through exceptional service.
• Communicating clearly and professionally, both verbally and in writing.
• Staying flexible and reliable in a dynamic, fast-paced environment.
• Handling sensitive data with confidentiality and professionalism.
• Collaborating and coaching others within the team across cultures and timezones.
  
  

Why Join Us?

• Be part of a respected global brand that invests in its people.
• Exposure to world-class HR systems, like Workday.
• Work in a culture that prioritizes learning, diversity, and inclusion.
• Join a growing team where your work directly drives global impact.
  
  

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.

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