Business Support Officer
Royal Borough of Kensington and ChelseaUnited Kingdom4 days ago
Full-timeOther
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Job Description
Keep our care services running smoothly, supporting a specialist team that helps residents live independently and with dignity.
As a Business Support Officer, you’ll provide essential administrative and organisational support to our team of Occupational Therapists and Sensory Workers. You’ll make sure the vital services we deliver are efficient, accurate and responsive – helping residents across the borough receive the support they need, when they need it most.
Working Style
You’ll be based in the Borough for 5 days a week, playing a key role in serving the local community. Whether you’re working on the frontline or behind the scenes, you’ll be part of a dedicated team making a real difference to residents’ lives.
What You’ll Be Doing
You’ll be the organisational heartbeat of the team, providing professional administrative support to ensure everything runs seamlessly.
Your day will include handling incoming queries by phone and email, following up on cases and ensuring accurate information is recorded on our case management system (Mosaic). You’ll manage the team’s shared inbox, calendar and meeting schedules – arranging virtual sessions and taking detailed, professional minutes for complex meetings such as Safeguarding and Legal discussions, where accuracy and confidentiality are essential.
Financial administration will also be a key part of your work. You’ll process purchase orders, manage the team’s Purchase Card, verify invoices and record savings achieved through care reviews. You’ll also process Certificates of Visual Impairment (CVI) and keep shared digital spaces like SharePoint up to date, ensuring colleagues always have access to the latest documents and resources.
In this fast-paced environment, you’ll need to prioritise tasks, stay calm under pressure and adapt quickly to changing demands – all while helping the team deliver high standards of service to residents.
For more information, please review the Job Description and Person Specification .
What You’ll Bring
You’ll have a solid background in administration, ideally within a local authority or similar public service environment. You’ll be comfortable handling sensitive information and working in a fast-moving setting with competing priorities.
Excellent organisation and time management are essential, as are strong IT skills across Microsoft Office (Word, Excel, PowerPoint) and digital collaboration tools like SharePoint and OneDrive. You’ll also need experience of taking accurate minutes in complex or sensitive meetings – particularly Safeguarding meetings – and producing clear, professional records that can stand up to scrutiny.
You’ll bring initiative, problem-solving skills and a team-first attitude, able to work both independently and collaboratively. Above all, you’ll embody our values – Putting Communities First, Respect, Integrity and Working Together – and take pride in supporting a service that helps residents live safer, more independent lives.
Why join us
At RBKC, we’re all in – investing in our people, our communities and our future.
You’ll be joining a dedicated and supportive team of Occupational Therapists and Sensory Workers who deliver hands-on care and support to residents every day. Your role is crucial to the smooth running of this service, providing the structure and efficiency that enable frontline staff to focus on their work with residents.
You’ll be encouraged to develop your skills through training, supervision and regular performance reviews, with opportunities to grow and progress within the Council. We value contribution and recognise effort – fostering a culture where your hard work and professionalism are truly appreciated.
This is your chance to play an essential role in a service that improves people’s lives every day, while working in a supportive environment that values balance, growth and belonging.
About Us
Kensington and Chelsea is home to diverse communities, thriving businesses and unique local places. Everything we do is focused on supporting our residents, strengthening our approach and creating a fairer borough.
As a competent and caring Council, we take pride in our work every day, ensuring our services are delivered with care and competence. We listen to our residents, act with integrity and work together to build a borough that is greener, safer and fairer for all.
This role is a great example of what ‘we’re all in’ really means. You’ll get stuck in to the operational side of service delivery – managing information, coordinating meetings and ensuring processes run smoothly. Every action you take helps the team provide care more efficiently, turning attention to detail and initiative into better outcomes for our residents.
Interview Details
Face to face interviews W/C 17/11/2025
Ready to join us?
We’re all in – are you? If you share our values and have the skills to contribute, we’d love to hear from you.
Please apply online explaining how you meet the requirements set out in the person specification and job description.
We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants.
We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community.
We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.
We are committed to fair, transparent, and consistent pay practices. New hires will start at the minimum of the advertised salary range.
Employees receive annual salary increases until they reach the top of the pay scale. In addition, employees will receive any agreed cost of living pay rises.
Keep our care services running smoothly, supporting a specialist team that helps residents live independently and with dignity.
As a Business Support Officer, you’ll provide essential administrative and organisational support to our team of Occupational Therapists and Sensory Workers. You’ll make sure the vital services we deliver are efficient, accurate and responsive – helping residents across the borough receive the support they need, when they need it most.
Working Style
You’ll be based in the Borough for 5 days a week, playing a key role in serving the local community. Whether you’re working on the frontline or behind the scenes, you’ll be part of a dedicated team making a real difference to residents’ lives.
What You’ll Be Doing
You’ll be the organisational heartbeat of the team, providing professional administrative support to ensure everything runs seamlessly.
Your day will include handling incoming queries by phone and email, following up on cases and ensuring accurate information is recorded on our case management system (Mosaic). You’ll manage the team’s shared inbox, calendar and meeting schedules – arranging virtual sessions and taking detailed, professional minutes for complex meetings such as Safeguarding and Legal discussions, where accuracy and confidentiality are essential.
Financial administration will also be a key part of your work. You’ll process purchase orders, manage the team’s Purchase Card, verify invoices and record savings achieved through care reviews. You’ll also process Certificates of Visual Impairment (CVI) and keep shared digital spaces like SharePoint up to date, ensuring colleagues always have access to the latest documents and resources.
In this fast-paced environment, you’ll need to prioritise tasks, stay calm under pressure and adapt quickly to changing demands – all while helping the team deliver high standards of service to residents.
For more information, please review the Job Description and Person Specification .
What You’ll Bring
You’ll have a solid background in administration, ideally within a local authority or similar public service environment. You’ll be comfortable handling sensitive information and working in a fast-moving setting with competing priorities.
Excellent organisation and time management are essential, as are strong IT skills across Microsoft Office (Word, Excel, PowerPoint) and digital collaboration tools like SharePoint and OneDrive. You’ll also need experience of taking accurate minutes in complex or sensitive meetings – particularly Safeguarding meetings – and producing clear, professional records that can stand up to scrutiny.
You’ll bring initiative, problem-solving skills and a team-first attitude, able to work both independently and collaboratively. Above all, you’ll embody our values – Putting Communities First, Respect, Integrity and Working Together – and take pride in supporting a service that helps residents live safer, more independent lives.
Why join us
At RBKC, we’re all in – investing in our people, our communities and our future.
You’ll be joining a dedicated and supportive team of Occupational Therapists and Sensory Workers who deliver hands-on care and support to residents every day. Your role is crucial to the smooth running of this service, providing the structure and efficiency that enable frontline staff to focus on their work with residents.
You’ll be encouraged to develop your skills through training, supervision and regular performance reviews, with opportunities to grow and progress within the Council. We value contribution and recognise effort – fostering a culture where your hard work and professionalism are truly appreciated.
This is your chance to play an essential role in a service that improves people’s lives every day, while working in a supportive environment that values balance, growth and belonging.
About Us
Kensington and Chelsea is home to diverse communities, thriving businesses and unique local places. Everything we do is focused on supporting our residents, strengthening our approach and creating a fairer borough.
As a competent and caring Council, we take pride in our work every day, ensuring our services are delivered with care and competence. We listen to our residents, act with integrity and work together to build a borough that is greener, safer and fairer for all.
This role is a great example of what ‘we’re all in’ really means. You’ll get stuck in to the operational side of service delivery – managing information, coordinating meetings and ensuring processes run smoothly. Every action you take helps the team provide care more efficiently, turning attention to detail and initiative into better outcomes for our residents.
Interview Details
Face to face interviews W/C 17/11/2025
Ready to join us?
We’re all in – are you? If you share our values and have the skills to contribute, we’d love to hear from you.
Please apply online explaining how you meet the requirements set out in the person specification and job description.
We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants.
We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community.
We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.
We are committed to fair, transparent, and consistent pay practices. New hires will start at the minimum of the advertised salary range.
Employees receive annual salary increases until they reach the top of the pay scale. In addition, employees will receive any agreed cost of living pay rises.
Key Skills
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