Job Description:

We are seeking a skilled Technical Support Engineer with expertise in end-user computing, including macOS, Windows, and mobile platforms. This onsite role involves providing deskside support, hardware maintenance, and network connectivity assistance at a corporate location in Vienna.

Key Responsibilities:

• Deliver onsite operational and technical support to authorized users, ensuring SLA compliance
• Troubleshoot and resolve issues related to desktops, laptops, mobile devices, and peripherals
• Perform reactive troubleshooting to prevent future incidents
• Assist users with LAN/WAN connectivity, printer access, and file services
• Repair and maintain mobile devices and computing hardware
• Install, upgrade, and repair desktops, laptops, monitors, and peripherals
• Provide software break/fix services and replace non-warranty assets
• Support network printer/scanner connectivity, including IP and TCP/IP configuration
• Handle warranty and break/fix support for networked printers and scanners
• Configure and support mobile computing platforms for end users
• Provide VIP support for desktops, mobile devices, displays, video systems, docking stations, printers, scanners, and wireless networks
• Manage printer configurations and queues in line with SLA requirements
• Deliver onsite hardware troubleshooting for end-user technologies
• Maintain communication with sales, operations, and branch teams to relay customer feedback
• Log and track issues using problem management systems
• Communicate technical information clearly to both technical and non-technical audiences
• Perform deskside support services as needed

Qualifications & Experience:

• Minimum 3+ years of relevant IT support experience
• Strong knowledge of imaging tools such as Ghost and MDT
• Proficiency in data backup and recovery tools (USMT)
• Experience with installation, upgrade, and maintenance of Windows 11, MacBook, and Android devices
• Familiarity with enterprise deployment of Windows 11 and Google Workspace
• Skilled in hardware configuration, application setup, and network connectivity
• Hands-on experience with Microsoft Intune (required)
• Proficient in mobile computing configuration and backup/recovery solutions

Certifications:

• CompTIA A+ Certification – Required
• Apple Certification – Required