Key Responsibilities

• Manage vendors and service providers to meet SLAs, budgets, and performance standards.
• Monitor vendor delivery, financials, and security posture.
• Ensure stable ICT operations and service availability for users and the public.
• Advise stakeholders on ICT strategy, performance, and improvement initiatives.
• Lead regular review meetings with vendors and business owners to drive service quality.
• Oversee identity and access management, system changes, and configuration documentation.
• Maintain and test disaster recovery and business continuity plans.
• Develop, document, and enforce ICT policies and compliance standards.
• Support system integrations, infrastructure planning, and lifecycle management.
• Contribute to procurement, contract, and budget management activities.

Skills & Experience

• Proven ICT operations and vendor management experience in complex environments.
• Technical expertise across:
• Cloud: AWS, Azure, Cloud Security, Containerisation
• Microsoft: Server, SQL, AD, Entra ID, Dynamics, SharePoint, M365, Intune
• Networking: Cisco, Fortinet, LAN/WAN
• Virtualisation & Infrastructure: VMware, Citrix, AVD, Dell, SAN, HyperConverged
• Mobile: iOS, Android | Tools: ServiceNow
• Strong leadership, stakeholder, and financial management skills.
• Excellent communication, analytical, and strategic thinking abilities.
• Familiarity with ITIL and customer-focused service management principles.