Location: Dubai, UAE

Type: Full-time

Department: Product Management / Platform Engineering

Role Overview

We are seeking a Product Owner with strong technical and business acumen to lead the evolution of our device management and control platform — a scalable system that connects, monitors, and controls a wide range of hardware devices across multiple industries.

This role bridges software and hardware: you will define product requirements for both device integration and control capabilities, work closely with engineering teams to ensure technical feasibility, and support the sales and pre-sales process through product expertise, client demos, and on-site engagements.

IDEAL CANDIDATE

The ideal candidate is accustomed to a European professional environment — with high attention to quality, precision, and collaboration across multicultural teams.

Required:

• 5+ years of experience as a Product Owner or Product Manager in IoT, hardware/software integration, or industrial systems.
• Strong understanding of device communication protocols (MQTT, CoAP, Modbus, OPC-UA, BLE, TCP/IP, etc.).
• Proven experience in firmware update management, remote device control, and data telemetry systems.
• Background in cloud-based platforms (AWS, Azure, or GCP).
• Deep familiarity with Agile/Scrum methodologies and backlog management tools (Jira, Aha!, Confluence, etc.).
• Excellent communication and stakeholder management skills, with the ability to interface with both technical and non-technical audiences.
• Fluent in English; additional languages (Arabic) are a plus.

Preferred / Nice to Have:

• Degree in Computer Science, Electronics, Mechatronics, or Systems Engineering.
• Certifications: CSPO, SAFe PO/PM, or PMI-ACP.
• Hands-on experience with IoT gateways, edge computing, and real-time control systems.
• Understanding of industrial communication standards and cybersecurity for connected devices.
• Prior exposure to sales engineering, technical presales, or field solution roles.

JOB DESCRIPTION

Product Strategy & Ownership

• Define the vision, strategy, and roadmap for the device integration and control layer of the platform.
• Prioritize the product backlog to balance business goals, customer needs, and technical dependencies.
• Partner with internal stakeholders (engineering, hardware, QA, operations, sales, and support) to ensure coherent product delivery.
• Define KPIs around performance, uptime, device compatibility, and operational efficiency.
• Drive continuous improvement of platform scalability, real-time responsiveness, and hardware-software communication.

Hardware & Device Control Responsibilities

• Collaborate with hardware engineering teams to understand device architectures, interfaces, and control protocols (Modbus, OPC-UA, MQTT, BLE, Zigbee, etc.).
• Own the requirements for device onboarding, provisioning, firmware management, and over-the-air (OTA) updates.
• Oversee device control workflows — configuration, remote commands, diagnostics, and live monitoring.
• Define and validate hardware-software interaction layers, including drivers, SDKs, and API endpoints.
• Work with QA and field teams to test new device integrations, ensure signal stability, and validate telemetry data accuracy.
• Ensure compliance with industry standards and hardware safety protocols.
• Manage the lifecycle of supported devices — from onboarding, certification, maintenance, to deprecation.

Cross-Functional Collaboration

• Translate customer and stakeholder requirements into clear, actionable user stories and acceptance criteria.
• Actively participate in Agile ceremonies (planning, sprint review, retrospective, daily stand-ups).
• Collaborate with DevOps and infrastructure teams to ensure high availability and observability for connected devices.
• Align with cybersecurity teams to ensure secure communication, encryption, and device authentication.
• Coordinate with UX/UI designers to improve visualization of device states, alerts, and control panels.

Sales Enablement & Field Support

• Provide technical product support to the sales and pre-sales teams, helping translate platform capabilities into client value.
• Participate in sales meetings, product demos, and industry events to present the platform and demonstrate live device control scenarios.
• Conduct on-site visits to client locations to understand operational environments, gather feedback, and assist with pilot deployments.
• Prepare technical documentation, product decks, and demo environments for business development activities.
• Collaborate with marketing and sales enablement teams to develop case studies, feature briefs, and ROI analyses.
• Act as the subject matter expert (SME) for all device-related capabilities during the sales process and client onboarding.

KPIs / Success Metrics

Planning & Alignment

• Roadmap–Strategy Alignment (%): % of roadmap initiatives directly tied to strategic objectives.
• Stakeholder Satisfaction with Roadmap: Survey-based measure (e.g., PMs, leadership, customers).
• Prioritization Accuracy: % of high-priority roadmap items that show positive business impact post-launch.

Execution

• Roadmap Delivery Rate: % of planned features delivered in the intended release timeframe.
• Schedule Variance: Difference between planned and actual delivery dates (avg days or %).
• Roadmap Predictability: Ratio of committed vs. delivered features over time.
• Cross-Team Dependency Resolution Time: Avg time to resolve blocking issues between teams.

Change Management

• Roadmap Volatility: % of roadmap items added, removed, or significantly changed per quarter.
• Change Approval Lead Time: Avg time from change request to approval on roadmap.

Feature Validation KPIs

Adoption & Usage

• Feature Adoption Rate: % of active users using the new feature within a given period.
• Time to Adoption: Avg days until 50% of target users adopt the feature.
• Feature Retention Rate: % of users who continue using the feature after 30/60/90 days.

User Experience & Feedback

• Feature Satisfaction Score (FSAT): User feedback score on a per-feature basis.
• Net Promoter Score (NPS) Change Post-Release: Impact of new features on NPS trend.
• Support Tickets per Feature: Number of bug or issue reports per new feature release.

Performance & Quality

• Bug Rate Post-Release: # of defects reported within first X days after deployment
• Rollback Frequency: % of features needing rollback or hotfix post-release.
• Mean Time to Resolve (MTTR): Avg time to fix critical post-release issues.

Business Impact

• Feature ROI: (Feature-attributed revenue – development cost) / development cost.
• Conversion/Uplift Rate: % improvement in key conversion or engagement metric post-feature release.
• Churn Reduction Impact: % reduction in churn attributed to new feature.

Combined Strategic KPIs

• If the product’s mission is to bridge roadmap planning with validation, these aggregate both sides:
• Validated Feature Ratio: % of delivered features that met predefined success criteria (usage, satisfaction, ROI).
• Time from Idea to Validation: Avg duration from roadmap inclusion to validation of impact.
• Roadmap Accuracy Index: Weighted measure of how well planned features met business goals post-launch.
• Feedback-to-Roadmap Cycle Time: Avg time between user feedback and a validated roadmap update.

Why Join Urbio Technologies

• Work on impactful projects that transform cities into intelligent ecosystems.
• Be part of a dynamic, multicultural team in Dubai.
• Continuous professional growth in an environment that values innovation and excellence.
• Competitive salary and performance-based rewards.
• Access to the latest technologies and industry best practices.

COMPANY DESCRIPTION

Urbio Technologies is part of Urbio Group, a European company headquartered in Romania and operating internationally in the fields of smart lighting, renewable energy, and urban digital transformation.

Founded in 2013, Urbio has evolved from a local innovator into a trusted global provider of integrated Smart City and IoT solutions, delivering end-to-end systems that connect technology, infrastructure, and sustainability.

At the core of the group’s activity is engineering excellence — we design, develop, and manufacture our own smart lighting systems, control units, and digital platforms under the URBIO and NEOS brands. These proprietary technologies integrate AI-driven telemanagement, real-time data analytics, and IoT connectivity, enabling municipalities and private organizations to optimize energy use, streamline operations, and improve quality of life.

The opening of Urbio Technologies in Dubai marks a strategic step in expanding our presence to the Middle East and Asia, regions that are rapidly embracing smart infrastructure. From our Dubai office, we serve as a hub for innovation, implementation, and regional partnerships, bridging European engineering expertise with the region’s vision for sustainable urban development.

Our mission is to transform cities into intelligent, efficient, and sustainable ecosystems, through technology that is Made in Europe and built for the world.

Every product and software solution we deliver is a result of our in-house R&D, precision manufacturing, and commitment to continuous improvement — ensuring quality, performance, and longevity in every project.

URBIO Group – Connected to the needs of today. Inspiring the cities of tomorrow.