Location: Dubai, UAE

Type: Full-time

Department: Product Management / Software Development

Role Overview

We are looking for a Product Owner with a strong software and process optimization background to lead the evolution of our Document and Workflow Management platform — a scalable SaaS solution that enables digital document handling, approval automation, and organizational efficiency within the NEOS ecosystem.

You will bridge the gap between business needs and software delivery — defining product requirements, aligning priorities with stakeholders, and ensuring the platform meets performance, usability, and security standards expected from enterprise clients.

IDEAL CANDIDATE

The ideal candidate has a European-level mindset of precision, accountability, and collaboration, and thrives in fast-paced, multicultural environments.

Required:

• 4–6 years of experience as Product Owner / Product Manager in enterprise software, SaaS, or B2B workflow automation.
• Proven experience in document management systems (DMS), workflow automation, or e-signature solutions.
• Strong understanding of business process modeling (BPMN), version control, and metadata handling.
• Familiarity with cloud-based architectures (AWS, Azure, GCP) and integration via APIs / SSO / ERP / CRM.
• Proficiency in Agile / Scrum, backlog management, and collaboration tools (Jira, Confluence, Aha!).
• Excellent communication and stakeholder management abilities.
• Fluent English (spoken and written).

Preferred / Nice to Have:

• Degree in Computer Science, Business Information Systems, or Software Engineering.
• Certifications: CSPO, SAFe PO/PM, or PMI-ACP.
• Experience with OCR, digital signature, or document retention compliance systems.
• UI/UX awareness and ability to collaborate with designers on usability improvements.

JOB DESCRIPTION

Product Strategy & Ownership

• Define the vision, strategy, and roadmap for the Document & Workflow Management platform.
• Balance business priorities, customer feedback, and technical dependencies.
• Partner with engineering, UX/UI, QA, and support teams to ensure coherent product delivery.
• Establish KPIs for platform performance, user engagement, and process efficiency.
• Maintain alignment with the overall NEOS Smart City ecosystem.

Platform Responsibilities

• Own product requirements for document handling, workflow configuration, and automation logic.
• Manage integrations with authentication systems (SSO, LDAP), ERPs, and other corporate tools.
• Define and validate APIs for file management, metadata, and approval routing.
• Work closely with DevOps to ensure scalability, reliability, and data protection compliance.
• Oversee the user experience related to document creation, signing, routing, and archiving.
• Ensure compliance with ISO 27001, GDPR, and regional data protection regulations.

Cross-Functional Collaboration

• Translate business needs into actionable user stories and acceptance criteria.
• Actively participate in Agile ceremonies (planning, review, retrospectives, stand-ups).
• Coordinate with QA to define testing standards and acceptance benchmarks.
• Align with cybersecurity teams on data encryption, audit trails, and access control.
• Collaborate with UI/UX teams to design intuitive dashboards and document tracking views.

Customer & Sales Enablement

• Support pre-sales and sales engineering activities with platform demonstrations.
• Work with marketing and product enablement teams to prepare product decks, case studies, and demo environments.
• Collect customer feedback to drive roadmap evolution and improve onboarding experience.
• Represent the product in trade shows, client workshops, and smart city events.

Why Join Urbio Technologies

• Work on impactful projects that transform cities into intelligent ecosystems.
• Be part of a dynamic, multicultural team in Dubai.
• Continuous professional growth in an environment that values innovation and excellence.
• Competitive salary and performance-based rewards.
• Access to the latest technologies and industry best practices.

KPIs / Success Metrics

Planning & Alignment

• Roadmap–Strategy Alignment (%): % of roadmap initiatives directly tied to strategic objectives.
• Stakeholder Satisfaction with Roadmap: Survey-based measure (e.g., PMs, leadership, customers).
• Prioritization Accuracy: % of high-priority roadmap items that show positive business impact post-launch.

Execution

• Roadmap Delivery Rate: % of planned features delivered in the intended release timeframe.
• Schedule Variance: Difference between planned and actual delivery dates (avg days or %).
• Roadmap Predictability: Ratio of committed vs. delivered features over time.
• Cross-Team Dependency Resolution Time: Avg time to resolve blocking issues between teams.

Change Management

• Roadmap Volatility: % of roadmap items added, removed, or significantly changed per quarter.
• Change Approval Lead Time: Avg time from change request to approval on roadmap.

Feature Validation KPIs

Adoption & Usage

• Feature Adoption Rate: % of active users using the new feature within a given period.
• Time to Adoption: Avg days until 50% of target users adopt the feature.
• Feature Retention Rate: % of users who continue using the feature after 30/60/90 days.

User Experience & Feedback

• Feature Satisfaction Score (FSAT): User feedback score on a per-feature basis.
• Net Promoter Score (NPS) Change Post-Release: Impact of new features on NPS trend.
• Support Tickets per Feature: Number of bug or issue reports per new feature release.

Performance & Quality

• Bug Rate Post-Release: # of defects reported within first X days after deployment
• Rollback Frequency: % of features needing rollback or hotfix post-release.
• Mean Time to Resolve (MTTR): Avg time to fix critical post-release issues.

Business Impact

• Feature ROI: (Feature-attributed revenue – development cost) / development cost.
• Conversion/Uplift Rate: % improvement in key conversion or engagement metric post-feature release.
• Churn Reduction Impact: % reduction in churn attributed to new feature.

Combined Strategic KPIs

• If the product’s mission is to bridge roadmap planning with validation, these aggregate both sides:
• Validated Feature Ratio: % of delivered features that met predefined success criteria (usage, satisfaction, ROI).
• Time from Idea to Validation: Avg duration from roadmap inclusion to validation of impact.
• Roadmap Accuracy Index: Weighted measure of how well planned features met business goals post-launch.
• Feedback-to-Roadmap Cycle Time: Avg time between user feedback and a validated roadmap update.

COMPANY DESCRIPTION

Urbio Technologies is part of Urbio Group, a European company headquartered in Romania and operating internationally in the fields of smart lighting, renewable energy, and urban digital transformation.

Founded in 2013, Urbio has evolved from a local innovator into a trusted global provider of integrated Smart City and IoT solutions, delivering end-to-end systems that connect technology, infrastructure, and sustainability.

At the core of the group’s activity is engineering excellence — we design, develop, and manufacture our own smart lighting systems, control units, and digital platforms under the URBIO and NEOS brands. These proprietary technologies integrate AI-driven telemanagement, real-time data analytics, and IoT connectivity, enabling municipalities and private organizations to optimize energy use, streamline operations, and improve quality of life.

The opening of Urbio Technologies in Dubai marks a strategic step in expanding our presence to the Middle East and Asia, regions that are rapidly embracing smart infrastructure. From our Dubai office, we serve as a hub for innovation, implementation, and regional partnerships, bridging European engineering expertise with the region’s vision for sustainable urban development.

Our mission is to transform cities into intelligent, efficient, and sustainable ecosystems, through technology that is Made in Europe and built for the world.

Every product and software solution we deliver is a result of our in-house R&D, precision manufacturing, and commitment to continuous improvement — ensuring quality, performance, and longevity in every project.

URBIO Group – Connected to the needs of today. Inspiring the cities of tomorrow.