Project Manager, Busi Projects Issuing & Acquiring.Retail Ops - Card Operations - Issuing.Operations Group

• Lead and manage card operations projects related to both issuing (credit/debit cards to customers) and acquiring (merchant services and POS systems).
• Ensure end-to-end operational efficiency, compliance with regulatory and scheme rules (Visa, MasterCard, etc.), and alignment with the bank’s strategic goals.
• Act as a bridge between business and operations, translating project requirements into actionable operational processes.
• Oversee card-related initiatives, including new product launches, system upgrades, and process improvements.
• Ensure smooth day-to-day functioning of card issuing and acquiring operations, including settlements, chargebacks, and reconciliations.
• Maintain adherence to internal controls, regulatory requirements, and international card scheme standards.
• Collaborate with IT, compliance, customer service, and external vendors to deliver seamless card services.
• Monitor service levels and implement improvements to enhance customer satisfaction.
• Prepare performance dashboards, regulatory reports, and risk assessments to support decision-making.
• Drive cost optimization and risk mitigation through process automation and operational excellence.
• Support digital transformation by integrating new technologies and payment innovations into card operations.
• Support digital transformation by integrating new technologies and payment innovations into card operations.