Mashreq Corporate & Investment Banking Group
Project Manager, Busi Projects Issuing & Acquiring.Retail Ops - Card Operations - Issuing.Operations Group
Mashreq Corporate & Investment Banking GroupUnited Arab Emirates5 hours ago
Full-timeRemote FriendlyProject Management, Information Technology
  • Lead and manage card operations projects related to both issuing (credit/debit cards to customers) and acquiring (merchant services and POS systems).
  • Ensure end-to-end operational efficiency, compliance with regulatory and scheme rules (Visa, MasterCard, etc.), and alignment with the bank’s strategic goals.
  • Act as a bridge between business and operations, translating project requirements into actionable operational processes.
  • Oversee card-related initiatives, including new product launches, system upgrades, and process improvements.
  • Ensure smooth day-to-day functioning of card issuing and acquiring operations, including settlements, chargebacks, and reconciliations.
  • Maintain adherence to internal controls, regulatory requirements, and international card scheme standards.
  • Collaborate with IT, compliance, customer service, and external vendors to deliver seamless card services.
  • Monitor service levels and implement improvements to enhance customer satisfaction.
  • Prepare performance dashboards, regulatory reports, and risk assessments to support decision-making.
  • Drive cost optimization and risk mitigation through process automation and operational excellence.
  • Support digital transformation by integrating new technologies and payment innovations into card operations.
  • Support digital transformation by integrating new technologies and payment innovations into card operations.
  • Lead end-to-end delivery of card-related projects (e.g., new product rollouts, system migrations, compliance upgrades).
  • Ensure projects are delivered on time, within scope, and budget.
  • Track milestones, manage risks, and report progress to stakeholders.
  • Streamline card issuing and acquiring processes to reduce turnaround time and errors.
  • Implement automation and digital tools to enhance productivity.
  • Monitor KPIs like transaction success rates, dispute resolution time, and card issuance SLAs.
  • Ensure adherence to regulatory standards (e.g., Central Bank, PCI DSS) and card scheme rules (Visa, MasterCard).
  • Mitigate operational risks through robust controls and audits.
  • Lead incident response and root cause analysis for operational failures.
  • Coordinate with internal teams (IT, Risk, Customer Service) and external partners (processors, card bureaus, acquirers).
  • Manage vendor SLAs and ensure service quality.
  • Act as the primary liaison for cross-functional project alignment.
  • Drive adoption of emerging payment technologies (e.g., tokenization, contactless, QR-based acquiring).
  • Support digital transformation and customer experience enhancements.
  • Identify market trends and propose new business opportunities.
  • Monitor project budgets and operational costs.
  • Identify cost-saving opportunities in card production, distribution, and transaction processing.
  • Contribute to revenue growth through improved acquiring performance and card usage.
  • Deep understanding of card issuing (credit/debit) and acquiring (POS, e-commerce) processes.
  • Familiarity with Visa, MasterCard, and other scheme rules, settlement processes, and dispute handling.
  • Knowledge of PCI DSS, AML, KYC, and central bank regulations.
  • Awareness of tokenization, NFC/contactless, QR payments, and mobile wallets.
  • Understanding of Agile, Waterfall, and hybrid methodologies.
  • Ability to lead cross-functional teams and deliver complex initiatives on time and within budget.
  • Strong problem-solving and data interpretation skills to drive operational improvements.
  • Excellent interpersonal skills to engage with internal teams, vendors, and regulators.
  • Proficiency in Lean Six Sigma or similar methodologies to streamline operations.
  • Comfortable working with card management systems, APIs, and digital platforms.
  • Typically 7–10 years in card operations, with at least 3–5 years in a managerial or project leadership role.
  • Proven track record of delivering card-related projects—such as new product launches, system migrations, or compliance upgrades.
  • Experience working with card schemes (Visa, MasterCard), processors, and third-party service providers.

Key Skills

Ranked by relevance
Apply